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    Customer Service Agent - Toronto, Canada - Eminence Talent Group

    Eminence Talent Group
    Eminence Talent Group Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    Company Description:

    Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.

    Role Description:

    We are seeking a seasoned Crypto Customer Service Agent with a sales edge to join our Calgary-based team. This full-time hybrid role focuses on providing exceptional customer service and support while leveraging opportunities to sell the company's services, including webinars, conferences, and courses. Candidates should have a robust background in service/support roles, exceptional communication skills, and a keen understanding of the crypto or financial sectors.

    EXPERIENCE IN A CRYPTOCURRENCY COMPANY NECESSARY.

    Key Responsibilities:

    • Deliver outstanding customer support via phone, email, and live chat, addressing inquiries, troubleshooting issues, and resolving complaints to ensure customer satisfaction.
    • Utilize Intercom, CloudTalk, SumSub, and other software tools proficiently to manage customer interactions effectively.
    • Proactively sell company services, including educational webinars, conferences, and courses, contributing to the company's sales targets.
    • Stay abreast of the latest trends and developments in the cryptocurrency industry to provide informed support and advice to customers.
    • Work flexibly in a hybrid model, adapting to both remote and in-office environments as required.
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