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    Director of Community Inclusion - Vancouver, BC, Canada - Product Disrupt

    Product Disrupt
    Product Disrupt Vancouver, BC, Canada

    1 day ago

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    Description
    Director, Product Design - Growth & Revenue

    We're looking for a highly collaborative Product Design leader to help advance our mission to help everyone with a need for automation find success with Zapier.

    Our Growth and Revenue group is responsible for our prospective customer and early user product journeys, including our acquisition experience, sign-up funnels, onboarding and optimization across our entire top of funnel, and the billing user experience.

    You'll partner closely with our Go-To-Market teams to define how Zapier achieves our growth and revenue goals, and help drive a strong insights-driven design vision that delivers results.

    You'll connect and balance business strategy with the user experience - working closely with design leadership peers in Product Design, Content Design, and Brand Studio, to ensure we deliver a holistic and cohesive customer experience across all touchpoints.

    You will lead and inspire the Product Design teams within the Growth and Revenue group to consistently elevate design quality, craft, and execution, and continually champion and advocate for our customers, users, and partners.

    12+ years experience in UX or Product Design, ideally at a high tech, product-driven company with a global user base
    ~5+ years of experience managing Product Design teams including experience building / scaling teams through hiring, growing and retaining high-performing employees
    ~ A portfolio demonstrating breadth and creativity and proven experience in leading teams in designing engaging user experiences that deliver results
    ~ You are an expert in UX design You are well versed in roles, methods, processes and best practices for user-centered design. You know how to balance business strategy with user needs You understand how customer acquisition and our Go-to-market teams work, and can effectively partner with them to optimize our top of funnel. You consider the user experience as well as the monetization opportunity and understand how to balance the two.
    ~ You're insights driven You help combine rapid experimentation, analytics, and user research to drive the design of high quality, low friction experiences which move key metrics you've helped define.
    ~ You understand how to communicate with executives for buy-in and how to vary that communication when working with partners, stakeholders and team members.
    ~ You are a strong and empathetic leader You have expertise in building and leading high-performing, diverse and inclusive teams that have achieved large goals. You help your teams connect their work back to Zapier's mission and strategy. Collaborate with Product, Engineering, and Go-To-Market leaders to drive and align strategy and execution across our top-of-funnel and GTM user experience.

    Work closely with Design leadership to drive the development of a cohesive and holistic Design Vision across all touchpoints along the customer journey.

    Establish clear priorities for Product Design teams in Growth and Revenue to execute on the vision, enabling the right level of alignment and autonomy, helping navigate any cross-team dependencies or challenges.

    Advocate effectively on behalf of the Product Design team, and Zapier's customers, users, and partners, empowering them visibly and behind the scenes.

    Oversee, support and enable Design Managers in the Growth and Revenue Group and hold them accountable for driving successful outcomes with their Zones.

    Help define clear goals and outcomes for teams and methods for benchmarking and measurement.
    Drive operational and execution excellence, while leading creative and holistic thinking at scale across teams.

    Proactively identify key operational challenges and opportunities and collaborate closely with Operations leaders to establish and maintain operational rhythms and systems that uphold a high standard of design quality.

    Develop a strong talent strategy aligned to a vision for the Product Design organizational structure in line with business needs.

    Our fully remote, distributed environment enables us to work with awesome people from around the world. Retirement plan with 4% company match*~$14 weeks paid leave for new parents of biological or adopted children
    ~ We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
    ~ Most of us take 25 days off per year for vacation & holidays, plus whatever sick time we need.
    ~ Opportunity to work with Zapier's amazing partners network
    ~ Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. the resume and CV fields are optional.

    After you apply, you are going to hear back from us—even if we don't see an immediate fit with our team.

    Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity.

    protected by local law. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. Jobs by Product Disrupt is on Pallet — Where creators turn their community into recruiting networks
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