Business Systems Analyst - Toronto, ON, Canada - Alida

Description

Do you love digging into software, exploring its capabilities, and designing and building solutions for internal stakeholders? Are you obsessed with data accuracy? Do the phrases "troubleshooting issues" and "system configuration" get you excited?

We have an exciting opportunity at Alida in our Operations team, to build and evolve critical internal software solutions that keep our systems and teams running smoothly. The Business Key software solutions include our project management, time tracking, and ticketing systems.

This can be a fully remote role in Canada, but we also have offices in Toronto and Vancouver for hybrid working. Ideally intended to follow the Eastern or Pacific timezone.

Key Responsibilities:

• Launch and enhance software solutions by conducting requirement gathering sessions with internal stakeholders, designing scalable and cost-efficient solutions, performing system configurations, running QA, end-to-end testing, and user acceptance testing. Ownership of key documents include:
  • Detailed project plan and timeline
  • Functional specifications
  • Technical specifications
  • Data / workflow / business process documentation
  • QA, End-to-End, and User Acceptance test plans
• Follow proper change and release management practices for successful deployments to different environments
• Create, maintain and enhance analytics dashboards for various business use cases and KPIs/Success metrics. Data scope includes:
  • Revenue recognition and forecasting
  • Project progress and account/program/budget/timeline risk
  • Resource utilization and performance benchmarking
• Perform data management and migration activities, upholding data accuracy and quality standards
• Create and maintain thorough system documentation for admins and end users using industry best practices
• Define team-specific workflows, identify efficiencies and translate them into a system enhancement roadmap
• Partner cross-functionally with other internal departments, such as IT and Finance, across all workflow planning and execution
• Become proficient in Alida's product suite, Professional Services offerings, client-specific use cases, and industry best practices
• Summary of software system purview:
  • (project management tool) integration with Make (middleware) that pushes/pulls data into Netsuite (would not own Make or Netsuite but would work with IT and Finance on troubleshooting)
  • Zendesk (ticketing tool) native integration with Salesforce (would not own Salesforce but would work with RevOps - system owner - on troubleshooting)

Desired Skills and Experiences:

• Requirements:
  • Bachelor's degree in a relevant field, such as Computer Science, Computer Engineering, Business Process Management, Mathematics, Data Analytics, Economics, etc.
  • Minimum of 3 years experience in Business Operations, Business Consulting, Software Management, Sales Operations, Revenue Operations, Project Management, or Technical Support
  • Excels in succinct written and verbal communication skills
  • Positive attitude and initiative, e.g. 'rolls up their sleeves'
  • Impeccable analytical skills and attention to detail
  • Experience troubleshooting complex technical issues
  • Experience in end-to-end software implementations, including data integrations
  • Obsessed with data QA principles, process, and governance
  • Proven ability to work collaboratively across the globe in an agile, cross-functional and fast-paced environment
  • Demonstrated technical aptitude, e.g. able to quickly learn and become an SME in various software platforms
• Nice-to-haves:
  • Experience in data integration software, such as Make, Mulesoft, or Boomi
  • Experience with development languages or scripting, such as Java or Javascript
  • Experience in using ticketing tools, such as Salesforce, Zendesk, ServiceNow and JIRA
  • Experience in using project management tools, such as , Wrike, Smartsheet, Asana, MS Project
  • Experience in using data analytics tools, such as PowerBI, Tableau
  • Experience in using documentation platforms, such as Confluence
  • Experience working within an Agile team environment (Scrum or Kanban)

*The typical salary range for this role in Canada is $85,000-95,000 CAD*

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it's true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work

+ Recognized in 2022 as one of the Best places to Work

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That's why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida's community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Learn more at . We can't wait to meet you

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we're dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

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Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact so that arrangements can be made for the appropriate accommodations to be in place.

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