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Information Technology Help Desk Support - Toronto, Canada - Akkodis
Description
Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and Prior Banking/Financial domain experince.
Position: Helpdesk / Technical Support - 2
Location: Eglinton Ave East ON (Hybrid Twice Per Month)
Contract
Job Description
Must Haves:
• Fluent English/(Spanish/French)- Mandatory (no exceptions, bilingual and fluency in both required) -
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Typical Day in Role:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
Troubleshooting customer concerns over inbound phone calls
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.