- Liaise and bridge daily communication between internal departments (Sales, Supply Chain and Finance) and external partners in operational matters to ensure timely and accurate delivery of products.
- Manage all orders within your client portfolio and cover back-fill for vacation to ensure client satisfaction.
- Provide support to Key Account team members as required.
- Proactively resolve issues that threaten service levels.
- Ensure and exhibit a professional attitude and demeanor to all who contact the company.
- Issue return merchandise authorization numbers and/or return of products (credit processing) to eligible customers.
- Respond to consumer enquiries as back-up to the consumer relations team, and complete associated tasks, including forwarding complaints with proper documentation to the respective Quality Control Supervisor, for their investigation and written response within 24 hours, making necessary arrangements to pick up complaint products for analysis.
- Food Safety and Quality responsibility as outlined in SOPs and other training materials provided and accurate record keeping.
- Other related duties as required.
- Minimum 4 years of relevant Customer Service experience, in a fast-paced, Consumer Goods (CG) environment.
- Bilingualism (French) proficiency preferred.
- Post-secondary education completed.
- Previous experience in the Food Processing Industry is a strong asset.
- Excellent attention to detail and a high level of accuracy.
- Demonstrated ability to work independently and excel in a team environment.
- Self-starter and team player with strong interpersonal skills and flexibility.
- Demonstrated excellent Telephone/Communication/People skills, both written and verbal.
- Previous experience with an ERP system is an asset.
- Proven ability to exercise diplomacy and sound judgement in stressful situations.
- 5200 Orbitor Dr, Mississauga, ON L4W 5B4, Canada
-
Supply Chain
2 days ago
Maple Leaf Foods Mississauga, Canada**The Opportunity**: The Supply Chain & Logistics Manager will be responsible for the Supply Chain and Shipping & Receiving team. This position works closely with plant management & production team to identify opportunities to improve results within the plant. This position is re ...
-
Supply Chain
1 week ago
Citi Mississauga, Canada**The Supply Chain (SC) Sourcing Analyst is an intermediate level position responsible for participating in procurement activities such as defining the need for goods and services, negotiating price contracts and authorizing payment for goods and services in coordination with the ...
-
Supply Chain Analyst
7 hours ago
Avnan Mississauga, CanadaAvnan is seeking an experienced Supply Chain Analyst to join our Supply Chain department. Reporting to the Supply Chain Manager, the Supply Chain Analyst will be responsible for ensuring on time delivery, inventory optimization, and customer satisfaction in order to achieve the c ...
-
Supply Chain Analyst
1 week ago
Campbell Soup Company Mississauga, CanadaSince 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of b ...
-
Supply Chain Specialist
3 days ago
Dexterra Group Mississauga, CanadaCompany Description · **WHO ARE WE?** · We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and ...
-
Supply Chain Specialist
4 days ago
Innovative Beauty Group Mississauga, Canada**ABOUT US** · With a global team of beauty experts and a distinctly personal approach, IBG empowers all its clients - from established beauty brands to first-time private label retailers - with strategic partnerships that bring visions to life, and products seamlessly to market. ...
-
Supply Chain Specialist
1 day ago
Greenlife Inc. Mississauga, CanadaWith us, it's always about people · - Innovation, excellence, integrity and determination are just some of the core values on which GreenLife is founded. These enduring values serve as guiding principles that have allowed us to thrive as a one of the leading suppliers of Spa, Sal ...
-
Supply Chain Planner
1 week ago
BD Mississauga, Canada**Job Description Summary**: The Supply Chain Planner is supporting marketing, sales representatives and channel partners and is responsible to manage the demand plan (forecast) and/or the supply for specified business segments; participate in Demand to Supply (DTS), Business to ...
-
Supply Chain Planner-
4 days ago
BD Philippines Mississauga, Canada**JOB ID** · R-468081 · **DATE POSTED** · 10/05/2023 · **Job Description Summary**: The Supply Chain Planner is supporting marketing, sales representatives and channel partners and responsible to manage the demand plan (forecast) and supply for specified business segments; partic ...
-
Supply Chain Manager
7 hours ago
Proax Technologies Ltd. Mississauga, Canada**Supply Chain Manager - Proax Technologies** · **Who are we?** · Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships wit ...
-
Supply Chain Analyst
7 hours ago
Carrier Mississauga, Canada**Country**: · Canada · **Location**: · LOC CAN01:2165 Meadowpine Boulevard, Mississauga Ontario L5N 6H6, Canada · **About Carrier** · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce w ...
-
Supply Chain Leader
7 hours ago
Creation Technologies Mississauga, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · DESCRIPTION: · The Supply Chain Leader will develop, implement, and monitor processes to optimize the supply chain and materi ...
-
Supply Chain Coordinator
1 week ago
Fuzion Flooring Mississauga, Canada**Fuzion Flooring - Supply Chain Coordinator (FULL TIME)** · **Reporting to - Supply Chain Planning Manager** · **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our ...
-
Or Supply Chain Coordinator
1 week ago
Trillium Health Partners Mississauga, Canada**Job Description**: · **Position**: · **OR Supply Chain Coordinator** · **Dept**:Surgery Program · **Posting ID**: · **Status**:Full-Time (x1) · **Role Level**:Professional Group (PG09) $35.62-$44.55 · **Hours Of Work/Shifts**:Monday to Friday, 37.5 hours per week · **Site**: M ...
-
Supply Chain Manager
7 hours ago
Proax Technologies Mississauga, Canada**Who are we?** · Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees. ...
-
Supply Chain Manager
1 week ago
K.B. Lye & Associates Mississauga, CanadaJoin a successful and established manufacturer of consumer packaged goods located in Mississauga. · The Supply Chain Manager plays a crucial role in optimizing our organization's supply chain operations. They are responsible for overseeing the end-to-end supply chain process, ens ...
-
Supply Chain Analyst
1 day ago
Superhairpieces Mississauga, CanadaJob Summary: · Key Responsibilities: · Coordinate the movement of goods and materials from suppliers to customers, ensuring timely and efficient delivery. · Collaborate with suppliers, carriers, and customers to ensure timely delivery and resolve any issues that arise. · Monitor ...
-
Supply Chain Analyst
2 days ago
Novo Nordisk Mississauga, CanadaSupply Chain Analyst · **Category**:Supply Chain**Location**:Mississauga, Ontario, CA**THE POSITION** · - Coordinates product supply and order fulfillment processes for Supply Chain functions at NNCI and completes all inventory accounting.**ESSENTIAL FUNCTIONS** · - Product Suppl ...
-
Supply Chain Manager
1 week ago
Celtrade Canada Inc. Mississauga, Canada**Supply Chain Manager** · Celtrade is a manufacturer of authentic own brand, Industrial, Food Service and Co-Manufactured products. Celtrade's consistent efforts to deliver true innovation, customization, and speed-to-market has led to trusted partnerships with brands, retailers ...
-
Customer Supply Chain
5 days ago
Gay Lea Foods Mississauga, Canada**Department**: Customer Supply Chain · **Reports to**: Manager, Customer Supply Chain · **Location**: Mississauga, ON · **Job Scope**: · Gay Lea Foods is currently looking for a customer supply chain (service) representative to join us on a full-time basis, in delivering excepti ...
Customer Supply Chain - Mississauga, ON, Canada - Gay Lea Foods
Description
Customer Supply Chain (Service) Representative
Job Scope:
Gay Lea Foods is currently looking for a customer supply chain (service) representative to join us on a full-time basis, in delivering exceptional customer service experiences to our clients. If you enjoy interacting with people, have a passion for customer service, and strive for personal and team success, this may be the role is for you
Key Responsibilities:
Qualifications:
Gay Lea Foods is a proud Canadian-owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese, and Hewitt's Dairy.Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack, and Export markets, developed and produced out of our 13 manufacturing facilities in Ontario and Alberta.
Delivering high-quality and innovative products - from the consumer favourite Spreadables and North America's first Smooth Cottage Cheese, to Nothing But Cheese, an innovative snack made with 100% cheese, is what makes us market leaders in our categories. Our grassroots approach to business is what guides our direction and differentiates us from our competitors.
Our employees inspire our culture of excellence and entrepreneurship. We hire innovative and passionate professionals who know that greatness is achieved through people, partnerships, and acting with a business owner mindset.
For more about us visit:
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process. Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search