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    Coordinator, Disability Management - Toronto, ON, Canada - Four Seasons Hotels Ltd

    Four Seasons Hotels Ltd
    Four Seasons Hotels Ltd Toronto, ON, Canada

    1 week ago

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    Description
    Coordinator, Digital Operations page is loaded Coordinator, Digital Operations
    Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 7 Days Ago job requisition id REQ

    About Four Seasons:
    Four Seasons is powered by our people.

    We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

    Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

    Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

    Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

    Coordinator, Digital Operations

    As the Coordinator, Digital Operations, you will be the liaison between the Home Office digital team and hotel staff providing timely support for existing corporately developed applications.

    Respond to escalated Service Now helpdesk requests and ticket items
    Engage with hotel teams to provide support and training resources to ensure effective usage of hotel systems
    Assist with communications to the hotels to ensure awareness and preparedness for digital product deliveries, training timelines, rollout plans and any downtimes
    Work with the Learning and Development teams to create training scenarios, use cases, and "how-to" documentation
    Review digital platform usage and update monthly KPIs, goal metrics, and perform ad hoc reporting
    Assist the Manager, Digital Operations with monthly report card creation and tracking
    Work with IT teams to conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various enhancements and bug improvements
    Liaise with vendors to identify gaps in expected results while conducting UAT
    Associate degree/ Two years of College or equivalent work experience
    Previous experience working with a troubleshooting ticket system, responding to technical questions and Has experience conducting user acceptance testing
    This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

    Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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