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    Business Operations Analyst - Ottawa, Canada - Nanometrics

    Nanometrics
    Nanometrics Ottawa, Canada

    2 weeks ago

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    Description

    Working Title:

    Business Operations Analyst

    Reports to:

    Director, Global Operations

    Based in:

    Ottawa, ON

    Term:

    Full time

    About Us

    With over 37 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seismicity. From mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induced seismicity monitoring in the energy sector. Nanometrics specializes in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks, industry-leading precision instrumentation, complete data processing, analysis services, and software applications.

    About You

    You have excellent negotiation, influencing and conflict resolution skills as well as the ability to build consensus across multi-functional teams with varying mandates and responsibilities is a key requirement. You take strategic approaches towards business planning and cross-functional workflow management.

    The Team

    Nanometrics Seismic Monitoring Services (SMS) business unit has an opening for a highly qualified, experienced and motivated Business Operations Analyst to oversee the operational framework utilized by cross-functional teams to develop, sell and deliver mission-critical monitoring solutions and services. The successful candidate will work collaboratively with various corporate and business unit teams to introduce and manage light-weight processes, tools, partnerships and workflows. The incumbent will be required to gain an in-depth understanding of the Nanometrics corporate practices, service product lines and associated deliverables in order to create, maintain and evolve the operational framework in support of challenging business objectives . The ultimate goal of the role is to act as an enabler for the business unit teams to achieve their functional outcomes effectively.

    The Role

  • Own and coordinate all aspects of the SMS business unit Health & Safety (HSE) function including processes, online tools, training, external audits, documentation, contractor management and others.
  • Coordinate HSE system evolution and improvement initiatives; foster a strong HSE-centric culture across the organization; complete HSE audits.
  • Develop, implement and maintain contractor certification and ongoing management system to ensure consistent service delivery that meets strict performance metrics and HSE requirements.
  • Coordinate development, implementation and maintenance of workflow management systems across all SMS service product lines in concert with the corporate IT function.
  • Ensure operational functions are positioned to enable scalable growth, consistent customer experience/product quality and operational risk/costs management.
  • Own the commercial project bid-to-invoice lifecycle across all cross-functional teams.
  • Work across SMS functional teams to identify, track and drive improvements in all aspects of the bid-to-invoice lifecycle using periodic internal reviews, management and customer feedback.
  • Own the fixed asset tracking system and associated processes (audits, inventory controls) to streamline management and maximize utilization of loan pool assets.
  • Implement, track, analyze and report service metrics and KPIs for all SMS teams; provide management teams with timely and accurate performance data.
  • Own the business unit incident management system and drive the culture of continuous improvement via coordination of root cause analysis and effective incident resolution.
  • Oversee implementation of quality control/quality analysis systems in SMS operations; coordinate possible certification in collaboration with corporate teams.
  • What You Bring

  • Bachelor's degree or equivalent in an analytical discipline such as business, technical operations, engineering or related.
  • 5-10 years experience in services-oriented roles including project or product management, professional services delivery, technical customer support or similar.
  • Strong analytical and problem solving skills; ability to plan, organize and prioritize effectively and make sound, logical decisions.
  • Passion for customer service and building of effective workflows that enable cross-functional teams to achieve critical business objectives effectively.
  • Experience in working with JIRA and SalesForce.
  • Previous experience with new ERP system implementation in organizations with service-centric products is considered an asset.
  • Why You'll Love Us

  • You will be joining an amazing team of energetic and dedicated professionals in a dynamic, collaborative and progressive atmosphere
  • Competitive total compensation package including Benefits, RRSP, and Bonus opportunities
  • The chance to make positive and impactful contributions in your work
  • Nanometrics supports and encourages learning opportunities and provides access to LinkedIn Learning and several other Professional Development opportunities


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