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    Telecommute Operations Specialist - Toronto, ON, Canada - Prime Hires

    Prime Hires
    Prime Hires Toronto, ON, Canada

    2 weeks ago

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    Description
    Contract: 05/20/2024 to 10/31/2024

    Downtown, Toronto

    Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.


    • May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

    Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.


    • Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
    • Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
    • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; Support the timely and accurate completion of business processes.
    • Investigate and escalate nonstandard or highrisk activities as appropriate.
    • Anti-Money Laundering, Business Continuity Management).
    • Excellent organizational and time management skills.
    • Ability to adapt to changing policies and procedures.
    - knowledge asset and securities

    • Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
    • Programming experience – VBA and Python
    Knowledge of Global and Wealth Shared Services platforms would be an asset.

    • Inclusion and Equal Opportunity Employment

    Our client is an equal opportunity employer committed to diversity and inclusion; We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

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