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    Security, Guest Services - Ottawa, Canada - Senators Sports & Entertainment

    Senators Sports & Entertainment
    Senators Sports & Entertainment Ottawa, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Part time
    Description

    PRIMARY OBJECTIVE

    As part-time Security of Canadian Tire Centre you assume the role of tour guide, communicator, decision-maker, and promoter of positive experiences. You are frequently changing hats and finding solutions that will create raving fans for life. This is a front line position responsible for ensuring all customers, internal and external, of Canadian Tire Centre enjoy a congenial and safe atmosphere during their visit.

    ESSENTIAL FUNCTIONS

    Ensure that all guests receive extraordinary customer service by:

    • Being responsible for pro-active crowd management during events, with an emphasis on crowd activities
    • Admitting customers who possess the proper ticket or identification to the facilities;
    • Assisting customers with seating issues;
    • Being responsible for ensuring that all customers adhere to the building policies;
    • Monitoring smoking areas during intermissions
    • Providing assistance to and communicating with other Guest Services team members
    • Dealing with disruptive guests, which may involve escorting them from the building or requesting assistance from on duty Police Officers
    • Completing a Raving Fan report at the conclusion of every shift, detailing "Wow" fan experiences of the event
    • Monitoring guests' alcohol consumption, and ensuring all guests maintain a state of soberness

    Health & Safety Responsibilities and Accountabilities

    Responsible for ensuring that all areas covered by Occupational Health & Safety Act ("OHSA") are adhered to, specifically:

    • Working in compliance with the provisions of the OHSA regulations and internal policies and procedures
    • Using or wearing protective equipment, devices or clothing when required
    • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
    • Reporting any contravention of the OHSA regulations or Senators Sports & Entertainment policies and procedures

    Requirements

    QUALIFICATIONS

    • Minimum 1 year previous customer service experience
    • Must be 19 years of age or older
    • Possess a valid Security Guard License, as required by the Private Security and Investigative Services Act 2005, Ontario Ministry of Community Safety and Correctional Services
    • Possess a valid "Smart Serve" certificate, or be prepared to receive certification prior to the first worked shift
    • Must be mature, even-tempered and outgoing
    • Able to work flexible hours (evenings, weekends, holidays)
    • Able to work under pressure
    • Effective interpersonal, and oral communication skills, bilingual would be an asset
    • Must be able to assess situations and ensure the proper course of action is implemented
    • Able to walk/stand for extended periods of time, including stairs, and comfortable with heights
    • Team player
    We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

    Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at if you require a disability related accommodation in order to participate in the recruitment process.

    SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.
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