Client Service Representative Brampton, ON - Kaizen Lab Inc.

Kaizen Lab Inc. Brampton, ON, Canada

1 week ago

Description

Customer Service Representative JOB DESCRIPTION

Position Type: Full Time

Department: Client Services

Work Location: 6 Kenview Blvd, Brampton, N
L6T5E4

Work Hours: Days

Travel: Limited

Posting Expires:

About Us

Formost mediaOne is one of
Canada's fastest growing Printing and Document Outsourcing companies and have a
dedicated staff of experienced professionals. We are continually looking
for candidates to join our team and make an immediate contribution, to both the
success of our organization and to their personal growth.

The focus of Formost mediaOne has always
been on giving our customers the highest possible level of service. We have
become an industry leader through our commitment to providing integrated and
relevant customer communications across all media.

If you are interested in an
innovative and extraordinary workplace, and have experience in transactional print
and mail, client communications or print on demand, please submit your resume
along with a covering letter.

Position Summary: Customer Service Representative

Reporting to the Vice President, Client Success, the purpose of the CSR is to oversee the development,
management and day-to-day of assigned key FMO Clients. The
CSR acts as a liaison and critical point of contact between the Client and all
departments including Production, IT and Warehouse. Responsible for execution of client orders, inventory
management, while evaluating, verifying, and handling routine client requests
for assigned client accounts.

Key Duties / Responsibilities

Is
the primary contact for general inquiries such as order placement, job
scheduling, production status, order status/tracking, pricing, inventory replenishing,
and services offered. Acknowledges clients
by responding promptly to emails, texts, and phone calls.
Builds
and maintains client-business relationship and acts as a liaison between
client and Formost mediaOne departments.
Coordinates
and/or confirms requests for client orders; working with production and
estimating for end-to-end solutions for accuracy in estimating and job
costing for contract confirmation or new quotes.
Inventory
tracking for client accounts to ensure minimum levels are
determined/maintained. Updating SKUs
to the Clients FMO Inventory Management Portal as required.
Assists
updating Clients FMO Inventory Management Portal as required.
Gathers
all the necessary work order information and instructions from the Account
Executive or client to be used in initiating the FMO production docket.
Participates
daily in Production Planning Meeting and is the "voice of the client" to
meet delivery timelines contracted.
Verifies
job components either produced by Formost mediaOne or supplied by the
client (such as quality and quantities of letterhead, envelopes,
brochures, labels, forms etc.) and that they are sufficient to complete
the project.
Ensures
client records are up to date within internal client relationship
management system.

· Provides
any necessary data or reports to the Manager, Sales & Client Services.

· Participates
in client meetings and presentations as required.

· Creates
statement of mailing for submission to Canada Post on behalf of the Client.

· Performs
other duties and/or special projects as required or assigned by the Manager,
Sales & Client Services, which are reasonably within the scope of the
duties above.

Education & Knowledge Required

· Experience in the printing
industry.

· Minimum 3 years
professional experience in Customer service and Order Entry.

· Bachelor's degree
preferred.

· Experience within
print/mail, direct mail/direct marketing, or consumer-oriented establishments,
an asset.

· Must be a self-starter,
technically literate with exceptional communication skills, with the ability to
work under pressure in a rapidly changing business environment.

Experience / Skills / Abilities Required

Ability to read, write, and communicate the
English language. People person, time
oriented, great verbal and written communication skills, basic math skills,
computer literacy, customer relations, customer complaints, incident management,
reporting skills, administrative skills, attention to detail. Ability to handle
multiple tasks and duties concurrently, ability to prioritize. MS Office – Word,
Excel, PowerPoint, and aptitude for custom customer and business software
programs are essential.

What
We Offer:

Our
business philosophy is simple, we have 2 key stakeholders:

1. Customers –
we are fiercely dedicated to adhering to the Customer First value set.

2. Employees –
we strive to attract people who are passionate about what we do because we
believe revenue growth to be the most important success metric in business.

We offer a competitive base salary,
benefits package and access to a top tier onboarding and training program.

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