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    Application Support Engineer - Kelowna, BC, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Kelowna, BC, Canada

    1 week ago

    Default job background
    Description

    As a Senior Application Support Engineer, you will be responsible for the availability and reliability of the company's services that are used by thousands of customers in almost 100 countries, including some of the top banks.

    The role involves ensuring all services exceed availability targets, have in-depth monitoring and are proactively managed. The Application Support team will be responsible for triage, troubleshooting and restoration of service when incidents do occur.

    As a Senior Application Support Engineer, who has experience of running business-critical services, you will exhibit technical competence, be data-driven and able to utilize your knowledge and experience to troubleshoot complex services.

    Collaborating with other teams including Customer Support, Engineering, DevOps and Operations teams to ensure that all services are continually maintained and operated to the highest standards.

    Developing in-depth product knowledge, you will be able to apply this to all aspects of being a Senior Application Support Engineer to make informed decisions, provide in-depth analysis and drive all aspects of service improvement.


    Service Reliability:
    Proactively identifying risks to service and remediate them. Reduce risk from deployments by improved use of resilience and ensuring appropriate testing of releases pre and post-deployment. Provide support and troubleshooting when service incidents occur.


    Automation:
    Identify and deliver on opportunities to use automation to increase efficiency, reduce toil and drive service availability. Use automation and orchestration techniques to provide repeatable solutions and reduce risk of misoperation.

    Continuously improving the knowledge of the Application Support team to become subject matter experts on the Product and the technology that runs it.

    Collaborating with other teams to understand how underpinning services support the Products.


    Platform and Database tech:
    Linux, Cassandra, Kafka, Arangodb

    Instrumentation & Monitoring:
    Splunk, Zabbix, Prometheus, Grafana
    Powershell, Python
    Effortlessly self-motivates while working on team-based projects or individual tasks
    5+ years experience as a SRE or Application Support Engineer or similar role
    ~ Bachelor degree in Computer Science or related field
    ~ Scripting ability in Powershell, Python, etc.
    ~ Understanding of software systems concepts such as networking, firewalls, protocols, databases and more
    ~ Java debugging exposure - ability to complete thread dumps and analysis
    ~ Experience with monitoring solutions
    ~ Awareness of software delivery practices (CI/CD)
    ~ TCP/IP, DNS, Telnet, Trace Route, TCP dump and analysis
    ~ Exposure to supporting voice / SMS technologies (nice to have)

    For more information about TEEMA and to consider other career opportunities, please visit our website at
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