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Etobicoke

    Online Customer Support Representative - Etobicoke, ON, Canada - AutoTrader

    AutoTrader
    AutoTrader Etobicoke, ON, Canada

    3 hours ago

    Default job background
    Description

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER.

    The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products.

    Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross functional teams to ensure client contracts are uploaded and billed correctly.

    Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts.


    • Capture, process and QA all online products for the customer, including domain inquiries and set up.
    • Must have experience working on the phone, via chat and email support with customers
    Solid verbal/written communication skills

    • MS Office experience – specifically Excel is essential
    • Previous customer service experience
    • Strong customer service skills
    • Previous experience working with software systems (including CRM tools, data entry systems)
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