Jobs

    Front Office Manager/Hotel Manager - Greater Vancouver Regional District, BC, Canada - Kalido Hospitality Group

    Kalido Hospitality Group
    Kalido Hospitality Group Greater Vancouver Regional District, BC, Canada

    2 weeks ago

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    Description
    Company Description Kalido Hospitality Group is an innovative leader in hospitality management. We specialize in the development and management of hotels, serviced apartments, and short-term rentals.

    With expertise in development & design, revenue management, sales, marketing, and operations, we work with developers, owners, and operators to ensure properties thrive in today's dynamic hospitality landscape.

    This is a full-time, on-site role as an Front Office Manager located mainly in the Greater Vancouver Metropolitan Area.

    The Front Office Manager will be responsible for overseeing day-to-day operations, managing staff, ensuring quality service delivery, and maintaining operational efficiency.

    Proven experience in operations management in the hospitality industry ( preferably hotels and vacation rentals)
    Strong leadership and team management skills
    Proficiency in relevant software and systems
    Flexible and adaptable to changing priorities
    Bachelor's degree in Hospitality Management or related field (preferred)

    Managing Property Operations


    • Promptly sharing guest satisfaction data and addressing employee concerns proactively.
    • Supporting scheduling strategies aligned with guest demand and operational goals.
    • Upholding the brand's service standards and striving for continuous improvement.
    • Offering proactive and courteous service to guests, addressing concerns promptly.
    • Responding promptly to customer service requests and ensuring team compliance with hospitality standards.
    Ensuring Financial Performance


    • Assisting in annual quality audits and overseeing key control measures.
    • Reviewing financial performance data to identify opportunities for cost reduction and revenue growth.
    Managing Human Resources Functions


    • Ensuring consistent application of policies and procedures, including disciplinary actions.
    • Job Category Rooms, Reservations & Guest Services Operations
    Schedule Full-Time
    Located Remotely? Relocation? Position Type Management


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