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    Claims Specialist - Toronto, Canada - WCG International

    WCG International
    WCG International Toronto, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Who we're looking for

    Claims Specialist (Bilingual)

    Program: RSVP

    Status: Permanent, Full-Time

    Location: Work from Home in Canada

    Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you'll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.

    What you'll do

  • Works with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
  • Provides back up for User Support Team as needed – answering calls from participants and service delivery staff
  • Processes client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
  • Reviews, processes, and invoices all RSVP services to the contractual standard as needed
  • Provide quality assurance for claims/invoices processed by other Claims Specialists
  • Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
  • Prepares cheques and EFT payments
  • Filing, mailing, scanning and other administrative tasks

    • What you bring

  • Bilingual (English/French)
  • Proficient in MS Excel and Word
  • Ability to prioritize and problem solve
  • Ability to work independently and in a team environment
  • Willingness to learn and enhance skills
  • Strong interpersonal skills
  • Detail oriented in a fast-paced continually changing environment
  • Previous experience in claims processing or financial services environment
  • High level of confidentiality; employment contingent on Security Clearance – Reliability Status

    • What we offer

  • Competitive salary range of $, to $, per year
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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