Jobs
>
Toronto

    Advisory Agent, Member and Client Experience - Toronto, Canada - Desjardins

    Desjardins
    Desjardins Toronto, Canada

    Found in: Talent CA C2 - 4 days ago

    Desjardins background
    Description

    The work mode arrangement for the position is full-time on site

    As a member and client experience advisory agent at Caisse Desjardins Ontario, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and advise members and clients on available financial products and services, and promote the various distribution channels available. You open accounts for them and help them with their financial transactions, while remaining attentive to their needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :

  • Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
  • Contribute to business development and maintain business relationships through service delivery and activities.
  • Assist members and clients who have encountered fraud or irregularities. Monitor and process transactions required to settle their cases
  • Stay on top of the latest standards, products and services in your field
  • Uphold compliance, security and risk management standards

    • What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

    • Advantages apply based on eligibility criteria.

    What you bring to the table

  • High school diplomas in a related field
  • A minimum of three years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Advancedknowledge in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  • Knowledge of all counter and convenience products and services
  • Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
  • Knowledge of integrating data into systems
  • Knowledge of security measures, legal framework and internal controls
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of operating procedures related to convenience products and services and transactions
  • Knowledge of service standards
  • Available to work from Monday to Friday, 9 a.m. to 5 p.m.
    • Communicates effectively, Situational adaptability, Tech savvy

    #LI-Onsite

    Trade Union

    Non Syndiqué

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

    If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

    Job Family

    Member/client sales and service (FG)

    Unposting Date

  • Havas Media Network

    Director, Client Experience

    Found in: Appcast CA C2 A - 3 days ago

    Havas Media Network Toronto, Canada

    About Havas Media · Havas Media is a dynamic integrated marketing company, part of Havas one of the world's largest global communications groups. With more than 22,000 people in over 100 countries we share one single mission: to make a meaningful difference to brands, businesses, ...

  • Fidelity Investments

    Manager Client Experience

    Found in: Talent CA C2 - 5 days ago

    Fidelity Investments Toronto, Canada Full time

    Description · You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. · Current work authorization for Canada is required for all openings. · At Fidelity, we've been helping Canadian investors build better financial futures for over ...

  • Sephora

    Team Lead, Client Experience

    Found in: Talent CA C2 - 6 days ago

    Sephora Toronto, Canada

    Job ID: 246778 · Store Name/Number: ON-Fairview Toronto (0524) · Address: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to ove ...

  • Sephora

    Team Lead, Client Experience

    Found in: Talent CA C2 - 2 days ago

    Sephora Toronto, Canada

    Job ID: 241740 · Store Name/Number: ON-Yorkdale (0502) · Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to ...

  • Sephora

    Team Lead, Client Experience

    Found in: Talent CA C2 - 1 week ago

    Sephora Toronto, Canada Full time

    Job ID: 246085 · Store Name/Number: ON-The Well (1636) · Address: 486 Front Street, Toronto, ON M5V 0V2, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to oversee all sales fl ...

  • Sephora

    Team Lead, Client Experience

    Found in: Talent CA C2 - 2 days ago

    Sephora Toronto, Canada Full time

    Date: May 3, 2024 Location: Toronto, ON, CA, M5V 0V2 · Client Experience. Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedb ...

  • Northbridge Financial Corporation

    Conseiller(ère) principal(e) en systèmes, Expérience client

    Found in: Talent CA C2 - 5 days ago

    Northbridge Financial Corporation Toronto, Canada Temps plein

    Que font les conseillers principaux en systèmes, Expérience client, à Northbridge? · Le conseiller principal en systèmes, Expérience client, a la responsabilité de voir à ce que les utilisateurs des différents systèmes de l'équipe Expérience client vivent une expérience d'utilis ...

  • Sun Life Financial Inc.

    AVP, Strategy and Business Growth and Client Experience, Prospr by Sun Life

    Found in: beBee S2 CA - 4 weeks ago

    Sun Life Financial Inc. Toronto, Canada Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • Sephora

    Team Lead, Client Experience

    Found in: Talent CA C2 - 3 days ago

    Sephora Vaughan, Canada

    Job ID: 241723 · Store Name/Number: ON-Vaughan Mills (0858) · Address: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to o ...

  • Maarut Inc

    RQ07377 - Solutions Designer - Senior

    Found in: Zoho Direct Apply - 5 days ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables. · General S ...

  • Maarut Inc

    RQ07376 - Solutions Designer - Senior

    Found in: Zoho Direct Apply - 5 days ago

    Maarut Inc Toronto, Canada

    Responsibilities: · Undertakes the design of hosting technology solutions based on the client?s service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables. · General S ...

  • beBee Professionals

    Client Services Analyst

    Found in: beBee Professionals CA - 14 hours ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Client Services Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our clients, ensuring that their needs are met in a timely and efficient manner. · The ideal candidate should ...

  • Finch Employment

    Project Coordinator

    Found in: Zoho Direct Apply - 4 days ago

    Finch Employment Toronto, Canada

    #ProjectCoordinator · Our client is a premier provider of energy-efficient home services, specializing in window and door replacements, heating and cooling system upgrades, insulation improvements, and airtight home sealing. Dedicated to enhancing the comfort and energy efficienc ...

  • beBee Professionals

    Sports Law Legal Advisor

    Found in: beBee Professionals CA - 14 hours ago

    beBee Professionals Toronto, Canada Legal Advisors Freelance

    Job Title: Sports Law Legal Advisor · Location: Toronto, Canada · Company: beBee Professionals · beBee Professionals is looking for a Sports Law Legal Advisor to join our team in Toronto. The successful candidate will provide legal advice and guidance to our clients in the sports ...

  • Maarut Inc

    ETL Developer

    Found in: Zoho Direct Apply - 4 days ago

    Maarut Inc Toronto, Canada

    Job Deliverables: · Work with technology and business teams to provide technical leadership in planning, analysis, building, configure, testing, and post implementation support of Azure Cloud data technologies such as Azure Data Factory, Databricks, Azure Synapse and/or SQL Data ...

  • Recrute Action

    Print and Mail Assistant

    Found in: Zoho Direct Apply - 5 days ago

    Recrute Action Toronto, Canada

    Print and Mail Assistant · Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Print an ...

  • beBee Professionals

    Private Chef

    Found in: beBee Professionals CA - 14 hours ago

    beBee Professionals Toronto, Canada Home Catering Services Freelance

    Job Title: Private Chef · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for an experienced Private Chef to join our team at beBee Professionals in Toronto. The successful candidate will be responsible for preparing meals for private ...

  • beBee Professionals

    Pharmaceuticals and Biotechnology Investment Banker

    Found in: beBee Professionals CA - 14 hours ago

    beBee Professionals Toronto, Canada Investment Bankers Freelance

    Job Title: Pharmaceuticals and Biotechnology Investment Banker · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · beBee Professionals is seeking an experienced Pharmaceuticals and Biotechnology Investment Banker to join our team in Toronto. The succes ...

  • beBee Professionals

    Report Analyst and Writer

    Found in: beBee Professionals CA - 14 hours ago

    beBee Professionals Toronto, Canada Technical Writers Freelance

    BeBee Professionals is looking for a Report Analyst and Writer to join our team in Toronto. · The successful candidate will be responsible for analyzing and interpreting data, creating reports, and writing content for our clients. The Report Analyst and Writer will be expected to ...

  • Hire Intellect

    Technical Analyst

    Found in: Zoho Direct Apply - 3 days ago

    Hire Intellect Toronto, Canada

    Job Title: Technical Analyst - Service Desk · Job Type: Contract; Full-Time · Location: Hybrid, Multiple Locations (Canada) · About the Company: · Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers ...