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    Team Lead, Client Experience - Toronto, Canada - Sephora

    Sephora
    Sephora Toronto, Canada

    1 week ago

    Sephora background
    Full time
    Description
    Date: May 3, 2024 Location:

    Toronto, ON, CA, M5V 0V2

  • Client Experience. Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the stores sales performance and business opportunities.

    • Wed love to hear from you if

  • You have one to three years experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

    • While at Sephora, youll enjoy

  • The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
  • The perks. Think youve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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