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    Time management support advisor - Montreal, Canada - CGI

    CGI
    CGI Montreal, Canada

    3 days ago

    CGI background
    Full time
    Description

    Position Description:

    CGI - Payment Services Centre (CSP) offers all-in-one cloud solutions that simplify pay and human capital management. We are proud of our privileged relationships with our customers, their satisfaction rate is also very high.
    Every day our members help hundreds of customers to make payments to their employees in different industries. In this role, you will contribute to the success of local in a dynamic team, with more than professionals and 60, customers
    We are looking for a reliable and motivated person. Are you ready to play a key role?
    We are ready for you:
    - Keep learning: we offer full paid and continuous training on pay in Canada,
    - Work-family reconciliation: a day-to-week schedule, flexible,
    - Working environment recognized as one of the best in Canada (certification best working place),
    - Employee support program, health and well-being programmes, full insurance coverage, financial support for your employment-related studies,
    - Career development supported by a professional development plan,
    - Access to share purchase scheme, profit sharing plan from day one,
    - Social benefits that fit your needs: flexible insurance plan; telemedicine, and more

    Your future duties and responsibilities:

    Support the user base of our timetable and time management application,
    - Be able to connect with other customer support teams for pay,
    - Be able to inform the different stakeholders if customer problems arise,
    - Propose the best solutions and adapt to the context of the customer's business,
    - Propose a work plan to the client,
    - Perform the required parameterization in the application,
    - Coordinate and carry out the quality control required for the delivery of the changes made,
    - Training the customer base on our different solutions,
    - Assist the customer in the use of these new solutions,
    - Document the peculiarities of the client dossier and the various events.

    Required qualifications to be successful in this role:

    College degree in administration, accounting or a related field or any other relevant combination of studies and experience,
    - A minimum of three years of experience in time management,
    - Knowledge of timetable and time management solutions (timesheet, scoring)
    - Experience in an IT office environment,
    - Understand the principles and the pay preparation cycle
    - PCP certification or equivalent from the National Institute of Pay (an asset)
    - mastery of modern communication tools,
    - Relevant experience in enterprise deployment projects (an asset),
    - In-depth knowledge of different pay applications (an asset),
    - Spirit of analysis, synthesis and planning,
    - Good management of priorities and sense of organization,
    - Communication skills,
    - Developed sense of customer service,
    - Ability to conduct multiple files simultaneously,
    - Ability to work with office tools,
    - Excellent level of French and English both verbal and written (essentiel)

    Skills:

  • Analytical Thinking
  • Customer Service & Support
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