Customer Service Representative - Vernon, BC, Canada - Floform

Floform Vernon, BC, Canada

3 weeks ago

Description

Required immediately, our Local Vernon Branch is seeking a Full-Time Customer Service Representative to join the team

With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Desired Skills & Experience:

High School Diploma with 1-2 years customer service experience
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Ability to solve problems as they arise
Able to provide a clean criminal record
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
Excellent verbal and written communication skills

Duties and Responsibilities:

Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Assists customers in person, by email or on the telephone
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Keeps the showroom clean and sets up displays as needed
Other duties as assigned

FLOFORM is proud to offer the successful candidate:

$ depending on experience
Medical and dental benefits
RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."

To learn more about us we encourage all applicants to visit our website at

#J-18808-Ljbffr

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