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    Manager, Business - Markham, Canada - Support Services Office

    Support Services Office
    Support Services Office Markham, Canada

    Found in: Talent CA C2 - 15 hours ago

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    Full time
    Description

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of seniors' residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada's seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

    At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

    What Sienna Offers: We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members' financial, personal and professional needs:

  • A competitive compensation and vacation package
  • Health & Dental benefits program
  • RRSP with employer match
  • Share Ownership and Reward Program (SOAR)
  • Employee Share Purchase Plan with company match
  • Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
  • A welcoming culture that values diversity and differing perspectives, experiences and beliefs
  • Hybrid Work Model – 3x a week at Markham ON head office

    • What You'll Be Doing:

    1. Leadership: (40%)

  • Lead and direct the work and establishes accountability mechanisms for the completion of assigned areas on the operating plan for PCC (and related clinical informatics) & Yardi (and related wellness/sales information).
  • Oversee a team of Application Specialist that are accountable for the ongoing support and maintenance of critical business systems handing items such as resident accounts, financials, sales leads and clinical information.
  • Provide coaching and feedback to team supporting individual growth and performance.

    • 2. Systems Support (25%)

  • Responsible for governance of operational platforms and future enhancements to software products that are in line with operational plans. Works directly with the Application Specialist to ensure systems are working as expected.
  • Co-ordinate between IT, business areas and external vendors to ensure systems are operating as expected. Works closely with Application Specialists to ensure systems are operational.
  • Analysis focused on the development of hypotheses and strategic insights using data analytics to inform operations
  • Vendor Management – manages vendors to ensuring they comply with our vendor management & security policy.

    • 3. Project and Change Management (25%)

  • Act as a SME on all system related enhancements for Yardi and PCC. This role will play an integral part of ensuring business requirements are met, and facilitate coordination between IT and business users as necessary.
  • Project Management support on Operational projects as requested to support all areas of the Retirement and LTC business.
  • Change Management: manages changes to the applications and processes by working with appropriate stakeholders, application specialists and following change management protocol

    • 4. Collaboration (10%)

  • Partners closely with Finance, Retirement Operations, Long Term Care Operations to support overall business performance and ensure strategic alignment.
  • Innovation: works with IT and RET leadership to identify and evaluate innovative ideas. Is a member of relevant network industry based groups and attends appropriate conferences, webinars etc.

    • Who You Are:

  • 5+ years related experience in directly related position; specifically experience with the following is an asset:
  • Previous experience or education in the principles of project management, and change management
  • Experience and expertise with Point Click Care (PCC) and Yardi information system, configuration, development, for all aspects of platform (Other health management systems like EPIC is a HUGE bonus)
  • Participate as a strong, collaborative team player
  • Ability to track management multiple parallel activities
  • Demonstrated commitment to customer service.
    Sound understanding of incident, problem, change management and project methodologies and tools either demonstrated through formal education/certification, or relevant experience.
  • Ability to explain technical jargon in simplified terms
  • Must be able to travel to retirement and/or long term care communities when required

    • What You Need to Know:

  • Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
  • You must be legally eligible to work in Canada or have a valid work/study permit
  • You must successfully pass a Criminal Check

    • Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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