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    Customer Service Representative - Calgary, AB, Canada - Floform

    Floform
    Floform Calgary, AB, Canada

    6 days ago

    Default job background
    Full time
    Description

    Customer Service Representative (Temporary Full Time)

    Required immediately, our Local Calgary Branch is seeking a Temporary Full-Time Customer Service Representative to join the team for the Summer with a possibility for a permanent position.

    With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

    Desired Skills & Experience:

    • High School Diploma with 1-2 years customer service experience
    • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
    • Ability to solve problems as they arise
    • Able to provide a clean criminal record
    • Strong organizational skills, with attention to detail
    • Ability to handle challenging situations with diplomacy and respect
    • Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
    • Excellent verbal and written communication skills

    Duties and Responsibilities:

    • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
    • Assists customers in person, by email or on the telephone
    • Processes orders and accepts payment from customers made over the telephone or in person
    • Inputs orders/quotes into the computer system and confirms availability of product
    • Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
    • Assists customer in the selection of product
    • Maintains customer service records
    • Establishes proactive communication with customers to ensure understanding of product ordered
    • Handles quality and service issues to develop/maintain customer loyalty
    • Ensures orders are priced accurately and invoices are issued promptly
    • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
    • Keeps the showroom clean and sets up displays as needed
    • Other duties as assigned

    FLOFORM is proud to offer the successful candidate:

    • Competitive wages depending on experience
    • Medical and dental benefits
    • RRSP matching

    FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."

    Should this opportunity be of interest to you, submit a resume today

    We look forward to meeting you

    To learn more about us we encourage all applicants to visit our website at

    #J-18808-Ljbffr
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