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    Head of Client Support Services - Mississauga, ON, Canada - Baxter Healthcare

    Baxter Healthcare
    Baxter Healthcare Mississauga, ON, Canada

    2 weeks ago

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    Description
    A New Company Built On Our Legacy
    Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company.

    Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve.

    We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

    At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre.

    Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
    *Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

    As the Regional Service Manager, you are responsible for ensuring an optimal flow of the technical support process in our central region, encompassing all aspects of Baxter medical equipment and post-sale service.

    Your primary objective is to guarantee effective customer/patient service through seamless integration of all related processes, thereby enhancing the overall customer experience and satisfaction.

    Secure compliance to local and Baxter Corporate procedures and policies
    Ensure that service technicians and their supervisors have the tools, proper training, and follow processes to fulfill our customer expectations and also to develop their own career path
    Manage new product releases and enhancements to determine the serviceability of the product and determine the requirements for training, test equipment, tools, spare parts, manuals, and instructions
    Administer Technical Service SOP's
    Develop and keep close relationships with customers through regular visits focused on service optimization and the development of new businesses
    Travel to support Sales and Marketing through customer visits

    Manage equipment-related problems by effectively communicating with all departments to resolve issues that affect product quality or customer satisfaction.


    Drive operational excellence by:
    standardizing depot and field repair processes
    Develop and deploy a short/long term Technical Service strategy to enable cost savings and profit oriented opportunities.
    Ensure CTS objectives are in alignment with global / local business priorities

    Provide coaching and feedback to staff to ensure ongoing individual / team development and the attainment of performance objectives.

    University degree of

    • Mechanical/ Electrical Engineer
    ~ Service and/or Operations Management experience
    ~5-7 years of management experience
    ~ Bachelor of Science / Engineering preferred
    ~ Medical or medical related equipment preferred
    ~ Managed a departmental budget preferred

    Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.

    If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

    Recruitment Fraud Notice

    Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

    To learn how you can protect yourself, review our Recruitment Fraud Notice . Unit 1 & 2|Mississauga, ON L5N 5M4|Canada #J-18808-Ljbffr
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