- One complimentary meal per shift in our staff cafeteria
- Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
- Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and event
- Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor
- Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper areas
- Conduct regularly scheduled departmental meetings
- Manage the departmental expenses and budget
- Manage and preventatively maintain hotel vehicle fleet
- Maintain detailed records of vehicle servicing and inspections
- Ensure condition and cleanliness of vehicles at all times
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and Forbes service standards
- Other duties as assigned
- Previous leadership experience in a similar role required
- Previous department head experience required
- University/College degree in a related discipline is an asset
- Previous PMS experience required
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to focus attention on guests needs, remaining calm and courteous at all times
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Associate, Guest Services
Found in: Talent CA C2 - 1 day ago
Travel + Leisure Co. Whistler, Canada Full timeWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Re ...
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Associate, Guest Services
Found in: Talent CA C2 - 1 day ago
Wyndham Destinations Whistler, Canada Full timeWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
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Associate, Guest Services
Found in: Talent CA C2 - 1 day ago
Travel + Leisure Co Whistler, Canada Full timeWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
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Associate& Guest Services
Found in: Talent CA C2 - 1 day ago
Travel + Leisure Co. Whistler, CanadaWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Re ...
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PR Guest Services Attendant
Found in: Talent CA C2 - 4 days ago
Four Seasons Hotels and Resorts Whistler, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Night Auditor
Found in: Talent CA C2 - 6 days ago
Executive Hotels Squamish, Canada Full timeSUMMARY: -The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of the hotel. Responsible for attending to the needs of guests during ...
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Front Desk Agent
Found in: Talent CA C2 - 5 days ago
Executive Hotels Squamish, Canada Full timeJob Description: Guest Services Representative · First impressions are everything As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk ...
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Bell Attendant
Found in: Talent CA C2 - 1 day ago
Marriott Whistler, CanadaAdditional Information Guest Arrival Expert · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...
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Overnight Front Office Supervisor
Found in: Talent CA C2 - 2 days ago
FAIRMONT Whistler, Canada Full timeJob Description · Overnight Front Office Supervisor · Lead the overnight front desk team to deliver excellence in guest service to all of our guests. Through working closely with other departments, our Overnight Front Office Supervisor will ensure all of our guests have a smooth ...
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Overnight Front Office Supervisor
Found in: Talent CA C2 - 2 days ago
Accor Whistler, Canada Full time· Company Description · Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada's premier, year-round outdoor adventure d ...
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Front Desk Agent
Found in: Talent CA C2 - 1 day ago
Four Seasons Hotels and Resorts Whistler, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Concierge - Summer Seasonal
Found in: Talent CA C2 - 1 day ago
Four Seasons Hotels and Resorts Whistler, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Server Assistant
Found in: Talent CA C2 - 6 days ago
Four Seasons Hotels and Resorts Whistler, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Front Desk Guest Experience Expert
Found in: Talent CA C2 - 1 week ago
Marriott International Whistler, Canada Full timeJob Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our job ...
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Marketing Rep IPC
Found in: Talent CA C2 - 3 days ago
Hilton Grand Vacations Whistler, CanadaJob Description As a Marketing Rep IPC you would be responsible for: §Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values. · §Provides information and incentives for guests that are not owners and have not toured per qualification guidelines ...
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Front Desk Supervisor
Found in: Talent CA C2 - 3 days ago
Marriott Whistler, CanadaAdditional Information Pay: $23.89-$27.17/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position ...
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Guestroom Attendant
Found in: Talent CA C2 - 1 day ago
Four Seasons Hotels and Resorts Whistler, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Guest Environment Expert
Found in: Talent CA C2 - 45 minutes ago
Marriott Whistler, Canada Full timeAdditional Information Pay: $22.75-$25.11/Hour · Job Number · Job Category Housekeeping & Laundry · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Ma ...
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Engineering Manager
Found in: Talent CA C2 - 12 hours ago
Marriott Whistler, CanadaJob Number · Job Category Engineering & Facilities · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Manages all engineering/ma ...
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Host
Found in: Talent CA C2 - 5 days ago
Toptable Group Whistler, Canada Full timePosition: Host, Araxi · Reports to: Restaurant Director, Araxi · The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Che ...
Guest Services - Whistler, Canada - FAIRMONT
Description
Company DescriptionYour team and working environment:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today
Job DescriptionGuest Services & Resort Fleet Manager
Showcase your leadership and interpersonal strengths as Guest Services & Resort Fleet Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service from the moment guests arrive
Salary Range:
$70,000 to $75,000 per annum
What is in it for you:
What you will be doing:
Your experience and skills include:
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-)
Guest Services professionals in Whistler
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Kylie Kemplen
Server/Customer Service
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Tiarne Blenman
Guest services agent,