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Whistler

    Front Desk Agent - Squamish, Canada - Executive Hotels

    Executive Hotels
    Executive Hotels Squamish, Canada

    1 day ago

    Default job background
    Full time
    Description

    Job Description: Guest Services Representative

    First impressions are everything As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors

    Hotel Overview: Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.

    Summary of Responsibilities:

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

    • Checking guests in and out of hotel per Executive Hotel Standards
    • Handles guest complaints and concerns in an efficient and timely manner
    • Oversees VIP guests; arrivals and departures
    • Coordinating and multi-tasking job duties in a busy environment
    • Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc.
    • Reservations- comfortable with booking reservations
    • Processing guests' accounts
    • Works with a balanced a cash float
    • Provides excellent customer service as per hotel standards
    • Greets guests as they enter and exit the hotel.
    • Provides information regarding the Hotel, town attractions, activities etc.

    •Excellent communication and organizational skills *
    •Strong interpersonal and problem solving abilities *
    •Highly responsible & reliable *
    •Ability to work cohesively with fellow colleagues as part of a team *
    •Ability to work well unsupervised, at a fast pace while maintaining quality standards *
    •Ability to focus attention on guest needs, remaining calm and courteous at all times *
    •Impeccable grooming and presentation *
    •Completely fluent English language skills, both written and verbal *
    •Commitment to provide excellent service and exceed guests' expectations *
    •Must be available to work varying shifts, overtime, weekends and holidays
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