Manager | Corporate Systems - Kelowna, Canada - Interior Health

Description

Position Summary

Interior Health is hiring a Manager, Corporate Systems

How will you make an impact?

The Manager, Corporate Systems will identify, plan, and implement technology to support corporate systems within the organization. The Manager is responsible for the development, administration, and management of all aspects of IT solutions that support corporate customers (primarily Human Resources and Finance) at Interior Health (IH) and other supported Health Authorities.

What we offer:

- Employee & Family Assistance Program

- Employer paid training/education opportunities

- Employer paid vacation

- Medical Services Plan

- Employer paid insurance premiums

- Extended health &dental coverage

- Municipal Pension Plan

- Work-life balance

Some key duties:

• Develop and deliver strategies and IT solutions that support the corporate department of IH and other supported Health Authorities, including but not limited to the alignment, re-engineering and implementation of standardized customer service processes, and practices within IH, NH and its customers.

• Represents IH in the information management information technology community by liaising with the BC Ministry of Health and other organizations, software vendors, forums addressing advancements in technology, and on various internal and external committees as required.

• Participates in provincial governance committees and working groups to develop standards and set direction.

• Provides leadership, direction, and supervision to assigned team members utilizing effective management activities such as coaching, mentoring, skills and leadership development, and performance management, including disciplinary action up to and including termination.

• Pro-actively contribute to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes.

• In collaboration with the Digital Business Transformation team, conduct market research to outline new system solutions that will improve current and future business capability.

• Manages the activities of the Corporate Systems team by performing duties such as:

• Coordination of work activities within the department by establishing work schedules and priorities, assigning tasks, and monitoring performance.

• Maintaining timekeeping/payroll documentation and performing other related duties such as scheduling for relief staff, authorizing overtime, and arranging vacations in accordance with established procedures.

• Hiring staff by reviewing applications, conducting interviews, checking references, and on boarding new staff.

• Evaluating employee performance, determining related training and orientation requirements, and facilitating employee personal and career development.

• Providing direction and coaching to team members to meet organizational needs and expectations.

• Take responsibility for IHs corporate systems, including administration, maintenance and development including:

• Planning and overseeing the release of upgrades and enhancements to systems.

• Managing daily operational systems, including scarce resource allocation, budget management, project status reporting, metrics generation, work request management matching requests to skillsets, deadline management, existing system support/maintenance/upgrades, 3rd party contractor management, and prioritization.

• Developing and negotiating Service Level Agreements between IH Digital Health and its customer base (both internal and external), monitors service delivery expectations, issues, and challenges.

• Working closely our Application Development and Automation team, to identify new improvement opportunities and support a collaborative working environment.

• Acts as the cross-organizational liaison between customer service teams and Tech service delivery units (both external and internal) for escalation, ensuring that inter-organizational issues are effectively managed, and emerging operational difficulties are resolved or escalated, in order to provide the best, most seamless services to our users.

• Facilitates open communication and discussion with key business partners, and capture and disseminate future directions both to partners as well as Digital Health units

• Performs other related duties as assigned.

Honouring Interior Health's commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience

• Baccalaureate Degree in Computer Science, Business Administration, Accounting, Human Resources, or similar field.

• Minimum 7 years' experience in managing in a complex business environment (preferably healthcare) including responsibilities for project management, systems development, information management and operation of a sophisticated enterprise networking and communications environment, staff development and supervision.

• Or an equivalent combination of education, training, and experience.

Skills and Abilities

• Solid customer and vendor relationship management and performance management skills.

• Team-oriented and skilled in working within a collaborative environment.

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Demonstrated ability for engaging, leading, and mentoring people with integrity and trust.

• Excellent communication skills with the ability to communicate clearly and effectively at all levels of the organization and at a provincial level, and possessing political awareness in the health care environment.

• Demonstrated ability to plan, lead, direct, and control projects and project teams in a large complex organization.

• Experience in facilitating multi-disciplined workshops to develop solutions to problems and/or consensus on new processes.

• Demonstrated ability to effectively prioritize and execute tasks in a highly dynamic, fast paced, continually changing environment.

• Exceptional interpersonal skills, with a focus on listening, questioning, and negotiating skills.

• Demonstrated ability to excel in idea generation, evaluation, and prioritization, customer and partner engagement, cross-functional technical program management, and building/developing high functioning teams.

• Strong leadership project management skills, time management and problem-solving skills.

Comments

Salary range for the position is $102,938 to $147,974 and starting salary will be based on education, training and experience.

This posting is covered by the Provincial Health Officer's mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.