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    Change and Communications Analyst - Burnaby, Canada - CB Canada

    CB Canada
    CB Canada Burnaby, Canada

    1 day ago

    Cb Canada background
    Description

    Change and Communications Analyst

    On behalf of our client, Procom is currently seeking a Change and Communications Analyst.

    Change and Communications Analyst Job Duties:

    The Change and Communications Analyst will provide the following services required to support the transition to Microsoft Exchange Online, Teams, and other Cloud Services projects:

    • Apply a structured methodology and coordinate change management activities,
    • Leverage a change management methodology, process, and tools to strategize and support adoption of the changes required by the project,
    • Conduct impact analyses, assess change impacts and readiness, and support key stakeholders,
    • Work with Cloud Services Leadership and all relevant stakeholder teams to Identify, analyze and prepare risk mitigation tactics,
    • Develop and support communication channels, activities, and feedback with stakeholders (including but not limited to maintenance of Cloud Services POD page and Teams inbox),
    • Support Cloud Services initiatives with communication and adoption strategies,
    • Create processes to gather and disseminate key project milestones, achievements, and updates,
    • Identify and manage anticipated and persistent resistance with Change Lead,
    • Develop an engagement strategy, plan and schedule to support application training and deployment activities,
    • Liaise with IMITS Communications, Business & Clinical Working Groups, governance and site sponsors to design, develop, delivery and manage key communications,
    • Provide input, document requirements, and support the design and delivery of training programs and efforts, and
    • Support Cloud Services team.

    Other responsibilities include, but are not limited to, the following:

    • Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups,
    • Lead, inform and develop use cases as well as design, develop and implement new processes, systems and enhancements,
    • Oversee and complete business/clinical/technical analysis and process re-engineering activities as well as identifying gaps, risks and opportunities,
    • Facilitate meetings (inclusive of agenda, minutes and other meeting materials),
    • Produce presentation and training materials, status reports, etc. and other related administrative tasks, and
    • Other duties as assigned.

    Core Deliverables include:

    • A documented transition plan for change and communications framework (including all supportive written materials),
    • Communications and Change Management plans as required,
    • Stakeholder analysis and engagement plan,
    • Communications and Stakeholder feedback channels,
    • Communication and Engagement toolkits,
    • Training Materials to support transition, and
    • Documentation processes, workflows, policies and procedures.
    Change and Communications Analyst Mandatory Skills:
    • 4+ years of experience with large complex IT projects
    • 2+ years of experience within a Canadian Health Authority
    • Experience with and knowledge of change management principles, methodologies, and tools
    • Demonstrated ability to support technology adoption through change management methodologies, communication, and education
    • Demonstrated ability to develop cross-disciplinary communication materials and tools
    • Strong demonstrated experience in developing and implementing clinical and business change management strategies and communication plan
    • Exceptional and effective interpersonal, communications/presentation, and business writing skills
    • Excellent active listening skills
    • Ability to clearly articulate messages to a variety of audiences
    • Ability to establish and maintain strong relationships
    • Ability to influence others and move toward a common vision or goal
    • Flexible and adaptable; able to work in ambiguous situations
    • Organized with a natural inclination for planning strategy and tactics
    • Problem solving and root-cause identification skills
    • Able to work effectively at all levels of an organization
    • Must be a team player and able to work collaboratively with and through others
    • Acute business acumen and understanding of organizational issues and challenges
    • Experience with large-scale organizational change efforts
    • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project)

    Desirable Skillset

    • 2+ years of experience within BC Health Authorities
    • Prosci Certified Change Practitioner designation (or equivalent) preferred
    • Degree/Diploma in Communications, Business Administration or related field
    • Working knowledge of/experience with Project Management methodologies and tools
    • Experience with migrating on premise Microsoft services to Microsoft 365 cloud services
    • Working knowledge of hospital/clinical systems, care delivery processes, clinical roles, policies, and standards preferably gained in the Canadian Health Authorities environment
    • SharePoint site administration

    References

    • References (supervisor level) will be requested and checked for all past BC Health Authority experience (within last 5 years).

    Change and Communications Analyst Work Assignment Length:

    February with possible long extensions

    Change and Communications Analyst Start Date:

    ASAP

    Change and Communications Analyst Assignment Location:

    • Interviews are anticipated to be scheduled from from Sept , 2022

    Candidates must be located within British Columbia's Greater Vancouver area ( Full vaccination proof is mandatory)

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