Senior Practice Management Coach - Ontario, Canada - Meridian Credit Union

Description

Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

At Meridian Wealth, we believe that investing is personal and our mission is to help our Members on their financial journey regardless of where they are on this journey. We are a group of passionate wealth professionals that are approachable, empathetic and don't take ourselves too seriously.

As a Senior Practice Management Coach:

You will report to the Director, Practice Management. This exciting role will allow your financial advisory experience and leadership abilities to shine. In consultation and collaboration with various internal and external stakeholders, you will be a key resource for our advisors in helping them deliver an exceptional and differentiated experience to Meridian Members throughout the financial planning continuum. You will contribute significantly to Meridian's business and Voice of Member results as we continue to grow and evolve our practice management framework. You will also contribute to the development of resources and provide direct support to advisors and sales leaders aligned to the strategic direction of practice management at Meridian. Meridian's Practice Management framework underpins much of our business' strategy related to our Member and Advisor Experience.

What you will do:

Practice Management

• Support advisors and their sales leaders in the areas of:
• Member experience - Engaging in an emotionally intelligent way with superior soft skills.
• Efficiency – Helping advisors spend more time with Members and goal-based financial planning and less on product selection and administration.
• Product and pricing recommendations and positioning directly aligned to Meridian's Value Proposition and strategic objectives e.g., Responsible Investing.
• Assess qualitative and quantitative data through dialogue and reporting to help support the solutions – followed by playing a key role in implementing and coaching to these solutions.
• Assist in expanding the practice management framework to Licensed Financial Associates in Retail, and other lines of business.
• Maintain internal Wealth Resources to increasingly be a one-stop-shop for advisors – keep up to date with interesting and value added content.
• Train new planners and advisors (including experienced advisors who are new to Meridian) – practice management, product suite & tools.
• Assist in advisor practice analysis (Member experience, products/pricing, efficiency, operational effectiveness, and efficiency) – and providing guidance to leaders/advisors based on analysis. Supporting sales leadership in fulfillment of Member Experience standards.
• Assist in understanding, implementation and adoption of new policies, processes, and technologies (i.e., CRM) brought about by firm, dealer, or regulatory initiative.
• Act as a liaison between supported advisors and Wealth Sales Support team, collectively establishing ways to improve efficiencies and create time savings.
• Collaborate with internal (Aviso, NEI) and external (3 rd party fund companies, NaviPlan, CapIntel, FreshPlan) partners on a reactive and proactive basis, related to products and business practices.
• Champion adoption of CRM Dynamics 365 including answering advisor questions/concerns, along with the ability to utilize the reporting and analysis within CRM for leader consultation and coaching purpose.
• Provide leadership, counsel and mentorship to junior colleagues when necessary.
• Work with advisors to build quality financial plans that are consistent with the Meridian Wealth Value Proposition, Member Experience Standards and strategic objectives. This will take the form of advisor 1:1s on specific cases, small group sessions and reactive queries.
• Ensure that completed financial plans are of the highest quality and align to Member Experience Standards, business, and regulatory standards – this implies the successful candidate has a deep understanding of our regulatory framework and business priorities/standards.
• Liaise with vendor on template changes/additions, advisor system access, etc.
• Act as subject matter expert on other planning tools e.g., CapIntel, FreshPlan.
• Garner feedback from front-line advisors on planning tool to gauge training and advisor support needs as well as future roadmap requirements.
• Assist in implementation and adoption of new policies, process and tools related to Financial Planning as required.
• Keep apprised of external Financial Planning trends at external Financial Institutions and offer insights to management.
• Train new advisors in a group and 1:1 format - on Meridian Value Proposition, practice management best practices, financial planning, product, pricing.
• Familiarize advisors (new and existing) with how to gain valuable insights into their book of business via the Advisor Practice Report (Power BI), including how to interpret efficiency and profitability measures and Wealth Sales Support team engagement, followed by guidance for the advisor on how to effectively leverage these insights.

How you will succeed:

• Minimum of 5 years' experience as a Financial Planner/Advisor and/or experience supporting/working directly with Financial Planners/Advisors e.g., mutual fund wholesaling, inside sales.
• Well-developed knowledge of the wealth management business, holistic wealth offering requirements for mass affluent/affluent clientele, as well as an understanding of current and emerging wealth management trends.
• Investment and wealth management accreditation such as CSC/CPH, CIM, andFinancial planning accreditation such as CFP, PFP are not required but considered assets.
• Strong technology expertise including experience with Microsoft Suite Products, especially PowerPoint, Teams, Excel and SharePoint.
• Experience in creating and delivering holistic financial plans.
• Experience with Client Relationship Management (CRM) systems – ideally Dynamics 365 or similar.
• Proven ability to collaborate and influence – ultimately turning your own and others' ideas into actionable tools and resources
• Ability to work independently, with the ongoing support of the Director of Practice Management and broader Wealth Sales Support & Solutions team.
• Proven communication skills – written and oral – for group and/or 1:1 presentations, ability to convey complex ideas in a digestible way, and effectively collaborate with senior leadership.

Join us This role is hybrid. The successful individual must be willing to travel within Ontario for in-person meetings and coaching/training sessions when necessary. Our Corporate Offices are located at 3330 Bloor St W, Etobicoke, and 75 Corporate Park Dr, St. Catharines - the successful candidate will be required to attend meetings at these offices on a monthly basis. Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues, your leader, and your Members which is very important to us. What's in it for you? We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success. We provide you with the tools and technology needed to delight your candidates and clients. You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues This isn't your typical "corporate" job. We work hard and we have fun. Our story: Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Experience the Difference

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.