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    IT Field Services Technician - British Columbia, Canada - Apex Systems

    Apex Systems
    Apex Systems British Columbia, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    IT Field Services Technician

    Apex Systems is a global IT services provider, and our staffing practice has an opening for a Field Services Technician with 3+ years experience in a similar role, a strong knowledge of level 2 and level 3 support skills, and the capability to support on premise, email, chat, phone support to place at our client a enterprise healthcare. We have personally qualified the requirement with the hiring manager.

    Client: Enterprise Healthcare

    Terms: Permanent Role

    Location: British Columbia, Canada- Hybrid- travel to on site locations

    .Responsibilities:

    • Travel to remote sites to perform routine maintenance, installations, and troubleshooting.
    • Provide onsite IT support at field locations by resolving technical issues related to hardware, software, and network systems.
    • Collaborate with the central IT team to implement IT related projects and initiatives pertaining to renovations, acquisitions and internet rollout, etc.
    • Ensure compliance with IT policies and procedures across all sites.
    • Assist in the management of IT assets, including deployment, tracking, and decommissioning.
    • Provide training and guidance to end-users on IT best practices and system usage.
    • Assist the ServiceDesk team with general ticketing inquiries by responding promptly to IT support tickets and providing timely solutions.
    • Document all actions and report on service performance metrics.
    • Coordinate with the Manager, IT Field & Vendor Services for effective and timely execution of projects and support issues.
    • Stay updated on new technology and suggest improvements to existing IT processes and infrastructure.

    Key Qualifications:

    • Bachelor's degree in Information Technology, Computer Science, or related field.
    • Minimum of 2 years of experience in an IT support role, preferably with experience in remote site support.
    • Strong knowledge of computer systems, networks, and various software applications.
    • Proficient in troubleshooting hardware and software issues.
    • Excellent problem-solving skills and ability to work under pressure.
    • Strong communication and interpersonal skills.
    • Willingness to travel extensively to remote sites.
    • Valid driver's license and functioning vehicle-
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