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    IT Help Desk Tech - Ontario, Canada - Godspeed Workforce

    Godspeed Workforce
    Godspeed Workforce Ontario, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title: HelpDesk Tech

    Location: Toronto

    Schedule: 30 hours per week

    Job Responsibilities:

    As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.

    • Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
    • End-user hardware and software troubleshooting
    • Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
    • Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
    • Monitor and accessory deployment/collection.
    • Imaging/Provisioning Laptops/Workstations (not 100% required) .
    • Face-to-face support experience. Working with end users to solve IT problems.
    • Laptop & mobile device deployments.
    • Upgrading broken devices or any damaged devices.
    • Workstation Sweeps - Resetting monitors on a weekly basis.
    • Ensure workstation monitors are functioning along with peripherals.
    • Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
    • Maintain Storage room assets and counts.
    • Interfacing with users to troubleshoot software issues.
    • Printer management and preventative maintenance.
    • E-waste.
    • Wipe all devices before e-wasting.

    Nice To Have Qualifications / Experience:

    • A+ Certification: Preferred but not mandatory.
    • Inventory Systems: Experience with inventory management systems.
    • Ticketing Systems: Familiarity with IT ticketing systems.

    NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.

    If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment

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