Customer Service Representative Full Time - Winnipeg, Canada - Parian Logistics

Parian Logistics
Parian Logistics
Verified Company
Winnipeg, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Full time
Description

The Associate will be responsible for duties that include:

  • Documents all customer service related interactions based on established protocols and manages a detailed issue log.
  • Effectively articulates technical information to a variety of customers.
  • Communicates with Store Teams relating to resolving postsale issues for customer.
  • Communicates with the Distribution Centre and Comark Services to resolve processing, delivery or payment issues for customer.
  • Maintains and updates the CRM database with requests from customers that come through online customer service avenues.
  • Requires excellent customer service skills with a demonstrated customerfocused, servicefirst attitude
  • Strong attention to detail, administrative, time management, and organizational skills
  • Must be highly experienced navigating the Internet
  • Passion for online retailing web savvy, experienced in navigating on line sales
  • Must be flexible in scheduling; the ability to work various shifts/schedules including nights, weekends and holidays
  • Hybrid work week available.
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