- The Co-op/MDF Specialist handles the processing of Co-op/MDF claims and pre-approvals, along with providing customer service (calls and emails).
- Be an expert on Co-op Advertising Policies, Procedures, and Programs
- Apply policies and procedures in a detailed, accurate, and consistent manner
- Scan and upload Pre-Approval and claim documentation, when necessary
- Enter claims into one of 360's Platforms
- Review and process Pre-Approvals
- Review and process co-op advertising claims
- Calculate claim values using client and compliant procedures
- Be proactive in problem solving
- Review different types of advertising for compliancy
- Handle oral and written communication in a professional and timely manner, when necessary
- Maintain and exceed individual KPI's (Key Performance Indicators), including high standards of quality.
- Participate positively in the 360 Culture and philosophy
- Experience working in a claims management role or similar
- High quality business communication skills – written and verbal
- Detailed oriented
- Ability to apply logic to grey areas
- Working knowledge of percentages
- Bilingual (French or Spanish) is an asset.
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Claims Audit Specialist - Vancouver, Canada - 360insights
Description
Description
Base salary CAD $38,500 – $46,000*
Plus Bonus, Equity & Benefits
Pay transparency
Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
What you will be doing:
The 360insights Co-op/MDF Specialist offers multiple levels of support to the Co-op/MDF line of business. Utilizing 360 Platforms, phone, and email tools, the Co-op/MDF Promotions team manages thousands of claims and interactions which must be delivered at the highest level of quality and customer service.
What you'll bring to this role: