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Richmond Hill

    Data Coordinator - Richmond Hill, ON, Canada - Amico Group of Companies

    Amico Group of Companies
    Amico Group of Companies Richmond Hill, ON, Canada

    1 week ago

    Default job background
    Description
    Must be fluent in English. You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping.

    Being proficient with Web based ticketing applications (Fresh Desk) and the Microsoft Suite and to quickly pick up new tools are important.

    You are enthusiastic to stay up to date on innovations and trends in Medical industries and how they might affect our clients' operations and needs.

    You are flexible with supporting other team members when needed, and able to ask for help when experiencing high volumes.

    Must be fluent in English. You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping.

    Being proficient with Web based ticketing applications (Fresh Desk) and the Microsoft Suite and to quickly pick up new tools are important.

    You are enthusiastic to stay up to date on innovations and trends in Medical industries and how they might affect our clients' operations and needs.

    You are flexible with supporting other team members when needed, and able to ask for help when experiencing high volumes.

    Establish and maintain customer relations with both existing and new accounts (Act as the day-to-day point of contact for portfolio of clients)
    Interface with customer in all requests (via phone calls, emails, in-person), identify customer needs and handle with tact (Manage communications even if it is a complaint)
    Quoting and maintaining CRM profiles
    Order entry, invoicing, production and shipping scheduling for assigned accounts to ensure delivering products and services as required.
    Act as point person on Complaint investigations on behalf of customers.
    Pro-actively reach out to customers for updates on long projects.
    Provide support to Sales team in order analysis, sales reports, trade show shipments, competition research and analysis
    Intermediate computer skills are required
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