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Calgary

    Customer Service Representative - Calgary, Canada - City of Calgary

    City of Calgary
    City of Calgary Calgary, Canada

    2 days ago

    Default job background
    Part time
    Description
    If you are committed to public service, enjoy collaborating with others, share our valuesand have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast-paced environment. Primary duties include:
  • Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone.
  • Conduct facility tours for new and potential customers.
  • Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system.
  • Process financial transactions, prepare bank deposits and complete cash reconciliation.
  • Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs.
  • Clean program rooms as required.
  • Provide basic first aid as required and support emergency response.
  • Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.
    • Qualifications
  • A High School diploma or equivalency ( GED).
  • At least 1 year of experience in a fast-paced customer service environment.
  • Current Intermediate First Aid certification (equivalent to Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C", and Automated External Defibrillator (AED)) is required.
  • Experience in cash handling is required.
  • Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset.
  • Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public.
  • You have effective communication skills and well-developed decision-making skills.
  • You are a proven team player and have the ability to work independently.
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