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    Software Technician - Halifax, NS, Canada - Encore Global

    Encore Global
    Encore Global Halifax, NS, Canada

    2 weeks ago

    Default job background
    Description
    Key Job Responsibilities
    Equipment Operation
    ~ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

    Customer Service
    Strives to exceed the expectations and needs of internal and external customers.
    Maintains a positive relationship with all clients through effective communication.

    Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

    Monitors events and checks in on customers throughout the day.
    Understands and fosters the hotel/client relationship.
    Technical Ability

    Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

    Handles equipment challenges and changes in a timely and professional manner.
    Systems Knowledge
    Understands company processes, follows procedures and completes systems entry and paperwork accurately.
    Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
    Increases revenue by utilizing floor up-selling techniques.
    Works with clients to finalize invoices.
    Completes order entries in Navigator, as needed.
    Job Qualifications
    ~ High School Diploma required. Associate's degree is preferred.
    ~ Achieve Technical Level 3 Certification per ENCORE Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @ENCORE/HR/Global Learning).
    ~1 year of customer service or hospitality experience is preferred.
    ~1 year of audio visual experience or equivalent in educational environment is preferred.
    ~ A valid driver's license is required for team members that may operate Company vehicles.
    ~ Additional DOT requirement may need to be met if applicable.

    Competencies
    Ownership
    Hospitality
    Professionalism
    Responsiveness
    Safety Conscious
    Action Oriented
    Tech Savvy
    Ensures Accountability
    #J-18808-Ljbffr
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