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Brampton

    Network Operations Technician - Brampton, Canada - CB Canada

    CB Canada
    CB Canada Brampton, Canada

    2 days ago

    Cb Canada background
    Description
    Network Operations Technician (reqires Ontario driver's license)

    Network Operations Technician

    On behalf of our client in the Telco Sector, PROCOM is looking for a Network Operations Technician.

    Network Operations Technician – Job Description

    • Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble
    • shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
    • Track and complete trouble tickets, participate in incident reports, and work order as-builts
    • Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
    • Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
    • Provide the highest quality customer service possible
    • Plan and perform preventive maintenance routines to ensure network standards of performance are met
    • Plan and implement work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities
    • In-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
    • Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
    • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
    • Participate in activities associated with network optimization and build activities
    • Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark
    • coverage
    • Perform in-building walk testing and investigate/isolate UL RSSI interference issues
    • Maintain current documentation of site status, complete trouble tickets, incident report and other required
    • reports
    • Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency
    • ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management
    • and incident reports
    • Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
    • Deal with difficult site access (seasonal) using off-road vehicles
    • Tow mobile generators for site service restorals during power interruptions

    Network Operations Technician – Mandatory Skills

    • Microwave and transmission experience would be beneficial e.g., DS1, DS3
    • Travel is required 100% of the time within your own area
    • Strong RF and fibre background
    • Demonstrated investigative, problem solving, analysis and troubleshooting skills
    • Must possess a valid Ontario driver's license and have a good driving record
    • Ability to work with minimal supervision
    • Proven ability to work in a fast-paced environment with shifting priorities
    • Strong time and priority management
    • Strong interpersonal and communication skills
    • Strong individual contributor and team player

    Network Operations Technician - Nice to Have Skills

    • Diploma/Certificate in Electronics from a technical institute or equivalent work experience
    • Technical telecommunications experience supporting network elements would be an asset
    • Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset

    Network Operations Technician - Assignment Start Date

    ASAP – 9 months to start

    Network Operations Technician - Assignment Location

    Toronto, ON – Work Onsite

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