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    SEO Account Manager - Calgary, Canada - Digital Shift

    Digital Shift
    Digital Shift Calgary, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time
    Description

    New year, new career

    Apply today to join the Digital Shift team.

    We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager's role is to oversee a portfolio of assigned customers and ensure clients are well-informed on monthly deliverables, progress and results.

    Your responsibilities include maintaining strong relationships with clients, conducting monthly strategy sessions via Zoom, and providing SEO support as a trusted partner. You will also answer client queries and proactively identify new opportunities that align with their business objectives. In this role, you will liaise with cross-functional internal teams (including Customer Service and Operations departments) to improve the entire customer experience.

    If you are familiar with account management, have a flair for driving results for clients and understand consumer behaviour, we'd like to meet you. Ideally, candidates for this role will know how to keep clients well-informed and maintain a high customer retention score.

    You will collaborate with our Operations team to achieve deliverables while keeping our clients satisfied and engaged with our products and services in the long-run.

    Responsibilities

    • Conduct monthly strategy sessions
    • Strategically plan deliverables with clients
    • Proactively serve client needs and business objectives
    • Collaborate with Operations to measure progress and get results
    • Build and maintain strong, long-lasting client relationships
    • Develop trusted advisor relationships with clients
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Clearly, communicate the progress of monthly/quarterly initiatives to clients
    • Develop new business with existing clients and/or identify areas of improvement
    • Forecast and track key account metrics
    • Prepare reports on account status
    • Maintain high customer satisfaction and retention scores

    Requirements

    • Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
    • Excellent listening, negotiation and presentation abilities
    • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    • Demonstrable ability to communicate, present and influence
    • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
    • Experience delivering client-focused solutions to customer needs
    • Strong verbal and written communication skills
    • Bachelor's degree in Business Administration, Marketing, Sales or relevant field
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