- After initial deployment, the Account Manager will assume Account ownership and operate as lead point of contact for all matters relating to your clients.
- Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk and Legal functions at Client Site and Corporate levels.
- In collaboration with Client Implementation and Customer Success ensure a high level of satisfaction with our solutions and services.
- Create and document a strategic account plan for each assigned client.
- Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements. Reviews can be weekly, monthly, or quarterly depending on client needs, in concert with developed strategic account plan.
- Communicate all new features and products to assigned clients.
- Demo all products and features to current and/or expansion opportunities.
- Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment.
- Participate in continuous improvement of Account Management Team.
- Create and communicate top customer issues, assist in developing action plans to resolve.
- Adherence to all sales processes including accurate and timely updating of applicable systems.
- Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts.
- Successful achievement of assigned sales quota.
- Bachelor's Degree preferred.
- Accountable for results and deliverables, able to work independently and proactively.
- Experienced in being responsible for Renewal and/or Expansion/Upsell quota with consistent proven success.
- Minimum of five years of Account Management experience in an enterprise software/complex sale, ideally a SaaS environment.
- Global experience highly preferred.
- Excellent negotiation and presentation skills.
- Excellent verbal and written communication skills.
- Skilled in use of Microsoft Office and
- This position requires extensive travel.
- Excellent time management skills.
- Technically sound in computer skills, familiarity with CRM applications /
- Problem analysis and problem-solving.
- Desire to put in hours required to execute on job responsibilities.
- Consultative/Challenger approach to Account Management.
- Structured organized approach.
- Minimum - quarterly business reviews with each assigned client.
- Meet or exceed new billings assigned quota, maintain 100% pace throughout the year.
- Ensure 100% quota attainment on revenue retention.
- Be able to display all current account plans at anytime.
-
Account Manager
6 days ago
Core Lab Calgary, Canada**Account Manager** · **JOB SUMMARY** · The Account Manager is responsible for representing the entire range of Company products to assigned accounts, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met. · **ESSENTIAL ...
-
Account Manager
6 days ago
Environmental 360 Solutions Calgary, CanadaAre you a results-driven sales professional with exceptional account management skills for Municipal Waste contracts in Western Canada? Are you looking for an exciting opportunity to showcase your talents and contribute to the growth of a dynamic company? If so, we have the perfe ...
-
Account Manager
5 days ago
Weir Group Calgary, CanadaAccount Manager · Weir Minerals · Calgary, AB · Hybrid · Purpose of Role: The Account Manager is responsible for being the key customer contact and conduit to represent, support, specify, direct, secure opportunities and sell products and services provided by the Weir organizatio ...
-
Accounting Manager
1 day ago
Tartan Energy Group Calgary, CanadaTartan Energy Group is a multifaceted engineering and manufacturing company that provides drilling and completion equipment and services to the oil and gas industry. For more than 20 years, Tartan has followed the philosophy of engineering our products for simplicity, reliability ...
-
Account Manager
5 days ago
ATCO Group Calgary, Canada**Who We Are**: · ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services and disaster and emergency management for a diverse range of clients. We are a service-based organization made up of great p ...
-
Account Manager
1 week ago
XI Technologies Inc Calgary, Canada**Account Manager** · XI Technologies, a privately owned energy software and data firm in Calgary, is looking for a dynamic individual who wants to build a career upon the great relationships we have with our clients. · **Purpose** · The primary responsibility of the Account Mana ...
-
Accounting Manager
1 day ago
Paradise Spirits inc. Calgary, CanadaParadise Spirits is currently looking for a reliable enthusiastic person to join our team as our Accounting Manager. We are seeking a highly motivated individual that is able to help grow our company. · **Key Responsibilities**: · - Final review and posting of all GL Entries · - ...
-
Account Manager
1 week ago
Sharp Insurance Calgary, CanadaSharp Insurance is passionate about being an industry trailblazer. If you're driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you We value being exceptional at every level, providing outstanding customer service, and being innovativ ...
-
Account Manager
1 day ago
ERIKS CNC Flow Control Calgary, Canada**CNC Flow Control** is headquartered in Houston, Texas, with multiple other locations, including Odessa, Texas and Edmonton, Canada. Our company unifies several trusted valve and flow line brands that have been serving numerous industries in North America for nearly three decade ...
-
Account Manager
6 days ago
Dan Combs - State Farm Agent Alberta, Canada**Position Overview**: · State Farm Insurance Agent located in Ellijay, AB is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dan Combs - State Farm Agent, you will build and develop customer relationships within the community ...
-
Rental Account Manager
2 days ago
Ryder System Calgary, CanadaJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. · Summary · The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Mana ...
-
Account Manager Trainee
1 week ago
Rough Ashlar Management Calgary, Canada**Responsibilities of an Account Manager Trainee**: · - Meet directly with leading business prospects to deliver presentations and build a long-lasting customer relationship · - Educate potential buyers on our client's current products, ongoing promotions, and updated services · ...
-
Canada - Account Manager
6 days ago
Imperial Parking Calgary, Canada**Description**: · **Who You'll Work For**: · The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 ...
-
Manager, Operations Accounting
1 week ago
Strathcona Resources Ltd. Calgary, CanadaStrathcona Resources Ltd. ("Strathcona") is a Calgary, Alberta based oil and gas production and development company focused on maximizing oil and gas recovery from its low decline, high free cash flow oil and gas resource base. Strathcona's operations, infrastructure and land pos ...
-
Manager Corporate Accounting
5 days ago
Canadian Pacific Calgary, Canada**PURPOSE OF THE POSITION**: · Reporting to the Director, Corporate Accounting, the Manager, Corporate Accounting leads and develops a team that sustains and improves accounting, forecasting and reporting activities associated primarily with leasing and stock-based compensation. ...
-
Key Accounts Manager
5 days ago
CoolIT Systems Calgary, Canada**Key Accounts Manager** · **ABOUT COOLIT SYSTEMS INC.** · Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest ...
-
Junior Account Manager
5 days ago
Wood Mackenzie Calgary, CanadaCompany Description · Wood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision-making. · Our d ...
-
Manager, Property Accounting
6 days ago
Triovest Realty Advisors Inc. Calgary, CanadaJoin Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a **Manager, Property Accounting** in either Calgary, Toronto or Vancouver location. · This role will be responsible for overseeing the preparation and analysis of financial accounting ...
-
Sales Account Manager
5 days ago
NOV Calgary, Canada**Essential Job Responsibilities**: · Obtain an understanding of customer strategies and requirements (both known and unrealized) and recommend or assist in the delivery and/or development of products, services and solutions that support customer strategies and satisfy their need ...
-
Managing Account Executive
5 days ago
Sun Life Calgary, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
Account Manager - Calgary, Canada - Avetta
Description
Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
SUMMARY
The Account Manager is responsible for developing long-term relationships with a portfolio of 10-25 assigned Clients with the objective of ensuring optimum use and satisfaction with our solutions to secure continued expansion. In this role, you will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. The Account Manager will be responsible for Client Renewals and, by providing feedback regarding each Client's success, will be a key voice of the Client from the Sales Team. This role will integrate with Client Implementation, Customer Success and Product Management Teams. Account Managers are the primary contact for our most important and critical Clients and are targeted with a sales and client retention quota based on metrics around Renewal, Client Expansion and Client Satisfaction.
Essential Duties and Responsibilities
Minimum Qualifications, Education & Experience
Other Desired Traits:
Metrics that Matter:
Potential candidates for the position must meet the following performance metrics: