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    Associate - Client Service and Delivery - Mississauga, ON, Canada - Synopsys, Inc.

    Synopsys, Inc.
    Synopsys, Inc. Mississauga, ON, Canada

    1 week ago

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    Description

    We are a dynamic technology team focused on providing exception customer service to Synopsys employees across the United States, Canada, Mexico, and Chile.

    The Americas' Desktop Support team provides software, hardware, and networking support for Synopsys employees. We partner with other regional teams to provide high-quality support worldwide. Our team values include attention to detail, organizational skills, and a strong technical skillset.
    Synopsys, Inc.

    is the Silicon to Software partner for innovative companies developing electronic products and software applications we rely on every day.

    As the world's 15th largest software company, Synopsys has a history of being a global leader in electronic design automation and semiconductor IP and was recognized by Gartner as a leader in software quality and security solutions.

    Synopsys is continuously working with industry groups to help define next-generation software quality and security testing requirements and standards.
    Our team's mission is to provide world class IT Support for Synopsys.


    Help with on-going project and site activities at our Mississauga, CA and Markham, CA sites and reliable transportation between them.

    Provide technical support to local and remote employees forhardware and software issues on their laptops and mobile devices

    Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.

    Thoroughunderstanding of PC computer hardware and efficient troubleshooting techniques of issues that typically extends beyond basic troubleshooting.
    Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
    Basic understanding of networking and general IT infrastructure
    Fully proficient with Windows and =MAC Operating Systems

    Assists in maintenance of network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring and disposal of IT Assets.

    Assists other teams within the Information Technology organization with the support of their projects,hardware,and software
    Assists in the support of the computer room anddata center operations.
    Has working knowledge of the mobile wireless operating systems (iOS and Android)
    Have a base knowledge of networking terms and infrastructure.
    Experience with navigating and troubleshooting networking options (Wifi, Wired, VPN) on a PC.
    Excellentwritten and spoken English
    Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint a plus
    Ability to communicate highly technical information to both technical and nontechnical personnel
    Be able to conduct training programs designed to educate an organization's computer users about basic and specialized applications
    You take ownership of projects and tasks assigned and have pride in the quality of your work
    Calm under pressure when working with internal customers ranging from a standard user to our top executives
    Follows policies and procedures
    Contributes to building a positive team spirit
    Fundamental understanding of common networking principles and troubleshooting
    Ability to create, interpret and modify network/cabling diagrams

    Ability to move up to 40 pounds of hardware occasionally and/or the ability to move a negligible amount frequentlytosupport a variety of office equipment
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