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    Training Customer Service Co-Ordinator - Calgary, AB, Canada - Synergy Alliance Corporation

    Synergy Alliance Corporation
    Synergy Alliance Corporation Calgary, AB, Canada

    1 week ago

    Default job background
    Full time
    Description
    Unit nd Ave SE, Calgary, AB, T2G 5J5
    NOC 62023
    Fulltime (30 – 40 hours/week) and permanent position
    private health care insurance until provincial health insurance is available,

    We are a dynamic consulting and services firm offering expertise in diverse areas including management consulting, customer branding and marketing, digital transformation, finance strategy, organizational efficiency enhancements, and risk management.

    Our proficient team provides advanced support to empower clients in achieving productivity and progress in their business ventures. We are currently seeking an Administrative Assistant to manage office administrative procedures effectively.

    We are looking for a Customer and Information Services Supervisor to oversee and coordinate a team of customer service and information specialists to ensure high-quality support is provided to our clients.

    Supervise and lead a team of customer service representatives and information specialists.
    Develop and implement strategies to enhance customer service delivery and information management processes.

    Establish work schedules, monitor and evaluate team performance to identify areas for improvement and implement corrective actions as needed.

    Provide training and development opportunities to team members to enhance their skills and capabilities.
    Stay updated on industry trends and best practices in customer service and information management.
    Handle escalated customer issues and complaints in a professional and timely manner.
    Uphold company policies and procedures and ensure compliance with relevant regulations and standards.
    College or bachelor's degree in business administration, management, or a related field.

    Minimum 2 years of experience in a supervisory or leadership role, preferably in a customer service and/or information management setting.

    Knowledge of management consulting, customer brand and marketing, digital transformation, finance strategy, and organizational efficiency concepts is preferred.
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