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    Customer Support Engineer - Old Toronto, Canada - Imaging Business Machines, LLC.

    Imaging Business Machines, LLC.
    Imaging Business Machines, LLC. Old Toronto, Canada

    3 weeks ago

    Default job background
    Description

    Job Category: Customer Service

    Requisition Number: CUSTO001555

    Apply now

    • Posted : January 24, 2024
    • Full-Time

    Locations

    Showing 1 location

    Toronto, ON, CAN

    Description

    PURPOSE

    The Customer Support Engineer is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

    ROLE & RESPONSIBILITIES

    • Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
    • Provides effective, timely and competent technical support assistance to customers
    • Arrives at customer sites within the contracted response times
    • Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
    • Strives to ensure the highest level of customer satisfaction is maintained at all times
    • Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
    • Properly follows the call flow for all incident activity
    • Ensures that RMA parts are returned in a timely manner and according to current procedures
    • Properly tests all work performed to make sure it meets the quality expected of IBML
    • Meets all scheduled deadlines
    • Be available for dispatches during and after normal business hours as dictated by current contracts
    • Analyze customer operational processes for possible opportunities for IBML software sales or services
    • Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
    • You may be required to submit to criminal/background checks for governmental customer services.

    PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

    • Associates level degree in electronics and/or mechanical engineering or equivalent work experience
    • Minimum 5 years of experience in field service and have a good credit rating and valid driver's license. A+ Certification is preferred
    • Excellent working knowledge of PCs and in servicing electromechanical paper handling devices such as scanners, sorters and copiers.

    ADDITIONAL NOTES

    **This position is located in Canada**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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