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    Cloud Support Engineer I - Toronto, Canada - Amazon Web Services Canada, Inc.

    Amazon Web Services Canada, Inc.
    Amazon Web Services Canada, Inc. Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description
    Amazon Web Services is the market leader and technology forerunner in the Cloud business.

    As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

    As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

    Every day will bring new and exciting challenges on the job while you:

    Learn and use groundbreaking technologies.

    Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

    Interact with leading engineers around the world.

    Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

    Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

    Drive customer communication during critical events.

    Drive projects that improve support-related processes and our customers' technical support experience.

    Write tutorials, how-to videos, and other technical articles for the developer community.

    Work on critical, highly complex customer problems that may span multiple AWS services.

    About the team

    INCLUSIVE TEAM CULTURE
    Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

    We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

    Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

    WORK/LIFE BALANCE
    Our team puts a high value on work-life balance.

    It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.

    We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

    We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

    MENTORSHIP/CAREER GROWTH
    Our team is dedicated to supporting new members.

    We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

    We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

    We are open to hiring candidates to work out of one of the following locations:

    Toronto, ON, CAN

    BASIC QUALIFICATIONS

    • 1+ years of software development, or 1+ years of technical support experience
    • Experience troubleshooting and debugging technical systems
    • Fluency in both written and verbal Mandarin
    • 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
    • Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
    PREFERRED QUALIFICATIONS

    • MS or PhD in related field
    • Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
    • Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
    • Experience in programming and/or managing full application stacks from the OS up to custom applications
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