- Perform intermediate-to-advanced IMAC services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Handle software installation/support/upgrades
- Basic Active Directory and SCCM Knowledge
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking-related activities
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
- Have 3 – 5 years of deskside support experience
- Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have 3 – 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Excellent communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before)
- Proficient in Windows office
- Apple devices
- Audio/Video teleconference devices
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Deskside Support Engineer - Toronto, Canada - PeopleToGo
![PeopleToGo background](https://contents.bebee.com/companies/ca/peopletogo/background-h9dc1.png)
Description
Job Title: Deskside Support Engineer
Location: Toronto, ON M5K 1J5
Duration: 1 year with possibility of extension
Days/Hours: Monday- Friday from 830 am until 5 pm
Pay Rate: $28.00 – 30.00 /hour
Overview: Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
Knowledge, Skills, and/or Abilities Required:
Nice to Haves:
Experience with
IND2