- Provide technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels.
- Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support.
- Assist with physical setup and distribution of mobile devices, laptops, and network appliances.
- Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment.
- Maintain server activities and ensure availability of all supported server applications.
- Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches.
- Perform after hours support as required per on-call schedule rotation.
- Provide technical content to compile knowledge base articles, network diagrams, etc.
- Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services.
- Degree or diploma in Computer Networking, Information technology, Computer Science.
- Industry recognized certifications A+ and/or Network+.
- Minimum 2 years of relevant experience in Service Management.
- Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS.
- Solid understanding of networking principals and server administration.
- Experience administering and/or troubleshooting MDM/EMM solutions (i.e. VMWare, SOTI, Microsoft Intune, JAMF).
- Basic understanding of ITIL best practices and Service Management platforms.
- Experience navigating Wireless Carrier portals (i.e. Bell, Rogers, Telus).
- Excellent ability to communicate findings clearly to both technical and non-technical audiences.
- Bilingual in English and French is a nice to have.
- Valid Drivers License.
- Open to travel (approx. 25%).
- Medical/dental/vision package to fit your needs.
- Work with an energetic and motivated team in an open concept atmosphere.
- The unique opportunity to get in on the ground floor of something that is truly a game changer.
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Technical Support Engineer - Toronto, Canada - MPOYNT
Description
MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and productivity tool.
As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge of the company's eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24/7 product availability.
This is a full-time (in-person) role at our Toronto, ON HQ.
WHAT YOU'LL BE DOING:
SKILLS, QUALIFICATIONS & REQUIREMENTS:
PERKS/BENEFITS: