Corporate Partner Development Manager - Burnaby, Canada - Specsavers

Description

Salary: $110,000 – $130,000
Actual compensation within the range will be based on experience

We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,600 healthcare businesses spanning 11 countries in our network, passionately caring for more than 42 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that's not all – we're also dedicated to fostering a positive, inclusive, and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You'll Do

Purpose of the Position

Lead the development and management of Corporate Eyecare, Safety Eyewear, Health Fund and Membership Organisation relationships across BC & AB to drive sales, volume and profitability while maintaining agreed service levels.

Position Responsibilities

Corporate Eyecare

• Oversee the creation and delivery of offers, tools and platforms to drive and manage our business to business offer
• Develop and manage a portfolio of corporate eyecare accounts, generating leads to create new accounts and working towards agreed targets to ensure growth of the corporate eyecare department
• Lead Customer Care activities for new and existing corporate eyecare accounts including ongoing support, on-boarding, business reviews and contract renewals.
• Liaise with Specsavers stores and key stakeholders within the support office to ensure Corporate offers are executed effectively in store
• Oversee the creation and delivery of new marketing initiatives.

Member Organisations

• Develop and manage relationships with key member organisations (Associations / Trade Associations / Unions / etc) with the objective of presenting Specsavers as a preferred option for their members eyecare needs
• Develop plans to keep relationships and offers relevant and beneficial to all stakeholders.
• Explore potential opportunities with new member organisations that offer significant potential to grow Specsavers' customer database.

Health Insurance Providers

• Develop and manage relationships with Health Insurance providers with the objective of presenting Specsavers as a preferred option for their members to use their vision benefits
• Identify and deliver promotional opportunities to grow Specsavers business
• Act as the main contact point between Specsavers and Health Insurance providers ensuring a co-ordinated approach to cross functional activity

Safety Eyeware

• Target and secure new safety contracts for the business.

Other duties

• Work with finance to understand the performance and profitability of the B2B business and develop KPI reporting
• Proactively monitor results against business goals and make recommendations to course-correct and alter programs where shortfalls are forecasted.
• Maintain existing Corporate accounts within the portfolio and ensure their requirements are being met
• Act as a trusted advisor, addressing corporate account needs, providing value-added solutions, and resolving any issues promptly and professionally
• Identify and assess potential partner organizations to determine if they are compatible with Specsavers' products and services.
• Initiate direct communication with key stakeholders to present tailored corporate eyecare solutions.
• Expand existing accounts through cross-selling of safety eyewear, where appropriate.

What We're Looking For

• 5+ years experience in account management/customer service based role
• Previous experience in B2B selling, health insurance, employee benefits or other related area
• Well organized individual who can administer functions in absence of manager, ie a self-starter.
• Demonstrated ability to work unsupervised and make decisions under pressure
• Highly competent and demonstrable computer skills with knowledge and experience in the use of the Microsoft suite of software and the use of databases
• Excellent written, verbal and interpersonal communication skills with the ability to prepare and present reports and documentation of high quality and integrity and the capacity to deal with a wide range of clients and staff.
• Demonstrated capacity to exercise sound judgment, initiative, diplomacy, tact and discretion and proven ability to handle information, and materials in a confidential and appropriate manner.
• Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
• Customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.

Our Fellow 'Speccies' Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Our Values

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well

Our Hybrid Work Model

Be part of the dynamic culture Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect, and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.