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    Service Desk Assistant - Toronto, Canada - The Royal Conservatory

    The Royal Conservatory
    The Royal Conservatory Toronto, Canada

    1 week ago

    Default job background
    Part time
    Description
    Job Title Service Desk Assistant (Part-Time) Job Type Part-time Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)
    Job Description

    The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit for more information.

    What is the Opportunity?

    The Service Desk Assistant is the first point of in-person contact at our facility, providing assistance to students, faculty, staff and visitors, primarily regarding room access. This position works independently and also in collaboration with internal departments, to effectively manage customer expectations and deliver a superior level of customer service and professionalism.

    Main Duties & Responsibilities

  • Provide excellent front-line customer service and assistance to students, faculty, and the public
  • Assign and control access to practicing and teaching spaces
  • Handle inbound phone calls and emails
  • Work with building services staff, provide accurate details for room and equipment set-ups
  • Coordinate inventory and demand for room keys and equipment
  • Input bookings into the online schedule, process any assigned administrative tasks
  • Sale of practice cards including cash handling, POS debits and nightly reconciliation
  • Provide mailroom relief when required, coordinate mail, couriers, and office supply requests
    • Job Requirements

    What We're Looking For

  • A minimum of 1 year of experience in a customer service role, preferably in a fast-paced environment
  • High attention to detail, a strong sense of personal initiative, and an ability to work with minimal supervision
  • Excellent interpersonal and communication skills
  • Familiarity with cash-handling and POS terminals
  • Working knowledge of Microsoft Office Suite
  • Ability to work in a high-pressure atmosphere and respond to customer demands while remaining focused.

    • Hourly Rate

  • $16.55 per hour

    • Additional Information

  • Scheduling flexibility for shifts: currently scheduled between 8:00 a.m. - 10:00 p.m
  • Availability to work evenings, weekends and statutory holidays
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