Jobs
>
Vancouver

    Treatment Program Manager - Vancouver, Canada - The Salvation Army

    The Salvation Army
    The Salvation Army Vancouver, Canada

    1 week ago

    Default job background
    Full time
    Description

    Description

    The Treatment Program Manager is responsible for oversight of the Harbour Light Addictions Treatment Program, which offers bed-based substance use treatment and recovery services for both male and female clients.

    The Manager provides strategic leadership, program planning and evaluation, and operational direction for the Program. The Manager is responsible for the program's components, including but not limited to intake and discharge processes, Stabilization, Pre-Treatment, Phases 1, 2, 3 and 4, Volunteer Work Experience Program (VWEP) and the Alumni Group.

    KEY RESPONSIBILITIES:

    The Treatment Program Manager is responsible for the following range of job duties characteristic, or typical of the job class:

    PROGRAMMING & OPERATIONS:

  • Plans, develops, revises and coordinates the delivery of Harbour Light's Treatment Programs, its policies, protocols and day-to-day operating procedures.
  • Ensures all aspects of the Treatment Program are compliant with governmental, licensing and The Salvation Army standards, including accreditation requirements.
  • Oversees case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking, and other services, including appropriate use of rehabilitative and disciplinary measures.
  • Ensures client rights and responsibilities are clearly communicated, and that complaint and appeal processes are followed as per policy.
  • Leads the Treatment team through The Salvation Army's program planning and evaluation processes, in alignment with policies, ensuring that frontline staff and clients are consulted
  • Develops strategies and recommendations for delivery of client programs; collaborates on the development of client support programs including but not limited to educational, recreational, and social programming.
  • Trains and monitors compliance of program and support staff for client medication management policies, processes, and regulations; reviews, adjusts, and addresses issues pertaining to medication management as needed.
  • Coordinates weekly department meetings, and Harbour Light Management Team meetings, and participates in in-service training as scheduled.
  • Leads weekly Treatment department meetings; regularly attends Program Management and Medication Safety Advisory Committee meetings; participates in Harbour Light Management team meetings; participates in all required trainings.
  • Integrates spiritual care into the Treatment Program by liaising with the Spiritual Care department; confirming that counsellors support clients in accessing culturally appropriate spiritual care as part of their recovery; ensuring staff and clients are aware of on-site spiritual resources, including Reflections, Chaplaincy services, Sunday worship, etc.
  • Participates regularly in the Reflections schedule, and attends graduation ceremonies and other important milestones and seasonal activities
  • Participates in or delegates the conduct of allowable physical searches of client rooms; maintains appropriate records of searches.

    • PROGRAM ADMINISTRATION & STRATEGIC LEADERSHIP:

  • Maintains effective working relationships and communication with both internal and external stakeholders, striving for continuous quality improvement.
  • Coordinates the Treatment Program's triennial Accreditation review preparation
  • Ensures completion of any action items arising from internal or external reviews, including Accreditation, audits, Community Care Licensing
  • Prepares qualitative and quantitative reports as required; develops quality-assurance standards and measurements
  • Provides necessary reports and documentation to Finance and Correctional departments to meet CSC contractual requirements for invoicing
  • Participates in preparation of and monitors compliance with departmental budget; authorizes program expenditures according to policy.
  • Authorizes program supply purchases and maintains program supply inventory to ensure effective stewardship of resources
  • Ensures the program is meeting all contractual obligations to program funders, including program outcomes, statistical and financial reporting, staffing, and occupancy targets.
  • Contributes to Harbour Light's strategic planning process in collaboration with the Harbour Light Management and Executive teams
  • Reviews CAMs staff notes; works closely with service provider to implement changes to database

    • HUMAN RELATIONS:

  • Leads the hiring, orientation, training, evaluation, and performance management for all staff within the program, or supervises these responsibilities when delegated to Assistant Manager(s)
  • Develops strategies and recommendations for staff and volunteer development
  • Processes payroll for the Assistant Managers; provides oversight for payroll process for all departmental staff; processes payroll for frontline staff in the absence of the Assistant Manager(s)
  • Trains and provides constructive coaching to staff on workplace expectations, program processes and policies, and The Salvation Army's policies and procedures
  • Escalates performance management concerns to HR and the Director of Residential Programs; collaborates on disciplinary decisions with HR and senior leadership; collaborates with HR and/or Labour Relations staff to handle formal complaints and/or grievances according to policy
  • Monitors staff safety practices in compliance with health and safety standards, and prepares, analyzes, submits and acts on both internal and Community Care licensing incident reports.
  • Coordinates clinical supervision for counselling staff; ensures Counsellors reach out to their clinical supports where necessary; provides counsellor feedback for immediate situations.
  • In conjunction with the Community Engagement Coordinator, oversees the screening, placement, orientation, training, and supervision of volunteers and practicum students

    • COMMUNITY NETWORKING:

  • Fosters positive relationships with community members, partner agencies, referral partners, funders, and other service providers, including responding to inquiries, promote the program, facilitate referral pathways, and identify opportunities for program improvement and collaboration
  • Represents Harbour Light at BC Addiction Recovery Association meetings, and other relevant community groups and events
  • Identifies and pursues opportunities to enhance program delivery by seeking community partnerships and/or new funding sources
  • Works with the Community department and THQ Development team to steward current and potential donors, and to ensure appropriate allocation of financial and in-kind donations

    • Performs other duties as assigned.

    Hours of Work: Monday to Friday, 8:00 a.m. to 4:00 p.m. This includes 7.5 paid hours and 0.5 hours unpaid lunch break.

    The Manager is on-call 24/7 for emergency matters affecting departmental staff and clients. The on-call schedule rotates between the Manager and two Assistant Managers, typically on a weekly basis.

    The Manager works in an office within the residential substance use community care facility, located in the downtown eastside of Vancouver.

    This position requires 0-10% travel, as this position may occasionally support VHL at community fairs/events within the Lower Mainland.

    QUALIFICATIONS AND EDUCATION REQUIREMENTS:

    Education, Qualifications and Certifications:

  • A Bachelor Degree or a diploma in a related field is required.
  • The Manager will be a member in good standing with a Canadian counselling certification body, holding a designation such as ICADC, RCC, RPC, or equivalent.*
  • Ability to receive enhanced federal reliability status to work with federal correctional clients
  • Current Certification or willingness to obtain certification in: First Aid/CPRNon-Violent Crisis Intervention (or equivalent)Mental Health First Aid

    • *Please note: candidates who are working towards a counselling certification, may be considered based on demonstrated equivalent combination of significant skilled knowledge, relevant professional experience, and lived experience.

    Experience and Skilled Knowledge Requirements

  • At least two years of related management experience, preferably in a unionized environment
  • At least three years of experience in recovery-focused substance use/addiction treatment services
  • Comprehensive knowledge of evidence-based, trauma-informed practices in addictions treatment, the principles of recovery, and motivational interviewing
  • Experience in a community care licensed facility is an asset
  • Lived experience is an asset; a minimum of three (3) years of stable recovery

    • PREFERRED SKILLS/CAPABILITIES:

    Skills and Capabilities:

  • Strong interpersonal skills, including coaching and/or conflict resolution skills
  • Ability to communicate effectively and professionally in writing and verbally in English
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
  • Strategic thinking and planning, creative and collaborative problem solving
  • Clear, consistent, and values-oriented decision-making
  • Strong skills in Windows, Microsoft Word, Excel, Outlook, and client database systems
  • Criminal Record Review Program clearance to work with vulnerable adults
  • Documentation confirming compliance with the Province's immunization and tuberculosis control program, per Residential Care Regulations
  • Proof of COVID vaccination, as required by the current version of the "Hospital and Community (Health Care And Other Services) Covid-19 Vaccination Status Information And Preventive Measures" Provincial Health Order
  • Financial literacy skills relevant to creating and monitoring program budget
  • Actalent

    Program Manager

    1 week ago

    Actalent Richmond, Canada Contract to Regular

    JOB DESCRIPTION Description: · Program Manager · This role will work cooperatively with cross-functional teams to deliver innovative, solutions and applications. Through the application of established program planning and control process this role will provide Program Manageme ...

  • Lululemon

    Program Manager

    5 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Lululemon

    Program Manager

    1 week ago

    Lululemon Vancouver, Canada

    who we are · lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the worl ...

  • Michael Smith Health Research BC

    Program Manager

    1 week ago

    Michael Smith Health Research BC Vancouver, Canada

    **Michael Smith Health Research BC** · Michael Smith Health Research BC, funded by the Government of British Columbia, is BC's health research agency. We strengthen the province's health research system by supporting the people, institutions and activities that generate and use r ...

  • Music BC Industry Association

    Program Manager

    2 weeks ago

    Music BC Industry Association Vancouver, Canada

    **Program Manager - Job Description** · Reports to: Executive Director · Location: Vancouver, BC · Type: Full-Time · **Salary**: $50,000+ commensurate with experience. Generous health benefits package available. · Start Date: January 9th, 2023 (flexible) · **ABOUT MUSIC BC** · Mu ...

  • The Bridge Youth & Family Services

    Program Manager

    1 week ago

    The Bridge Youth & Family Services Vancouver, Canada

    **About Us** · **Relocation to Kelowna, BC is required for this role** · The Bridge Youth & Family Services is an Okanagan-based non-profit agency that utilizes evidence-based and client-centered care to provide the best service for our program participants and community. We prov ...

  • BC Hydro

    Program Manager

    1 week ago

    BC Hydro Vancouver, Canada

    Powered by water... and by people like you · Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come · in. We need your talent to help us build major projects to meet growing demand. To help our · customers find clean energy solution ...

  • Urban Native Youth Association

    Program Manager

    5 days ago

    Urban Native Youth Association Vancouver, Canada

    **Who we are**: · - UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth wit ...

  • Lululemon

    Manager, Program

    1 week ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Hollyburn Family Services Ltd.

    Program Manager

    1 week ago

    Hollyburn Family Services Ltd. North Vancouver, Canada

    Are you passionate about making a meaningful difference in the lives of individuals and families? At Hollyburn Family Services, we embody a commitment to serve, nurture, honor, and lead. As the Program Manager, you'll lead our Therapeutic Programs with compassion, expertise, and ...

  • Lululemon

    Program Manager

    6 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • BC Hydro

    Program Manager

    5 days ago

    BC Hydro Vancouver, Canada

    Powered by water... and by people like you · Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come · in. We need your talent to help us build major projects to meet growing demand. To help our · customers find clean energy solution ...

  • BC Hydro

    Program Manager

    1 week ago

    BC Hydro Vancouver, Canada

    **A workplace powered by you** · At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need · people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, · inc ...

  • STEMCELL Technologies

    Program Manager

    1 week ago

    STEMCELL Technologies Vancouver, Canada

    **Job Description Summary**: · As a Program Manager on the Operations team at STEMCELL Technologies you will manage a sustainable environment designed to optimize the execution of activities related to STEMCELL's scientific product development projects. You will ensure program ac ...

  • Urban Native Youth Association

    Program Manager

    1 week ago

    Urban Native Youth Association Vancouver, Canada

    Employment Opportunity -- Program Manager - Aboriginal Safe House Program (Mat Leave Coverage) · Who we are: · UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, ...

  • Community Living BC

    Program Manager

    1 week ago

    Community Living BC Vancouver, Canada

    **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you** · Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with develop ...

  • Dometic Marine

    Program Manager

    5 days ago

    Dometic Marine Vancouver, Canada

    : · Reports to: Director of Engineering & Program Management · Number of direct reports: N/A · Travel: 5% · Schedule: Onsite · **_ Vancouver:_** · Dometic Marine's headquarters are in Vancouver, British Columbia in Canada. The facility develops and manufactures hydraulic, electro ...

  • Urban Native Youth Association

    Program Manager

    1 week ago

    Urban Native Youth Association Vancouver, Canada

    **Who we are**: · UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with ...

  • Immigrant Services Society of BC

    Program Manager

    5 days ago

    Immigrant Services Society of BC Metro Vancouver Regional District, Canada

    **PROGRAM MANAGER, BC SAF HAVN LANGUAGE PROGRAM** · **(Posted: March 19, Open until filled)** · **Job ID #: 24024-BC SAF HAVN** · **Position**:Program Manager, BC SAF HAVN LANGUAGE Program** · Locations: Metro Vancouver · Regular part-time position at 8 hours per week starting Ap ...

  • Westcoast Family Centres

    Manager, Programs

    5 days ago

    Westcoast Family Centres Vancouver, Canada

    We are proud and honoured to offer services on the traditional, ancestral, and unceded territories of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), Sel̓íl̓witulh (Tsleil-Waututh), Kwikwetlem (kwikwəƛ̓ əm) First Nations. · **Opportunity**: · The Manager, Programs & Service ...