Technical Support - Kitchener, Canada - Delta Elevator Company Limited

Delta Elevator Company Limited
Delta Elevator Company Limited
Verified Company
Kitchener, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

At Delta, We Are Passionate About Elevators

And About Customer Service
We are a Canadian company that designs, manufactures, installs and services elevator systems throughout southwest Ontario.

With local roots going back over 55 years, our growing organization is looking for like-minded individuals to enhance our ability to provide _
Integrity, Service & Quality_ to our valued customers.


We are hiring staff members who share a commitment to a strong corporate culture based on the values of: _
Honesty, Accountability, Respect for Others, Trustworthiness, Continuous Improvement, and Optimism.

_


Position Description

This position reports to the Electrical Engineering Manager and is responsible for the technical support of field technicians, both via telephone and on-site.


Responsibilities

  • Represent Delta's core values of Integrity, Service and Quality in relationships with both internal staff members and external customers and suppliers.
  • Follow and provide feedback/constant improvement of Electrical Engineering Department procedures.
  • Assist in Electrical Manufacturing as required (wiring and testing).
  • Obtain EDM-T designation to assist with field troubleshooting.
  • Develop thorough understanding of DMPC product through job shadowing and Q & A.
  • Test software and hardware.
  • Assist R&D team in development and testing of new products.
  • Achieve deadlines as set in assigned tasks.
  • Assist with electronic drafting and design for existing elevator controls.
  • Communicate to reception about offsite and out of office activities.
  • Design elevator controls to job specifications. New construction and modernizations.
  • Provide field support and troubleshooting on and off site.
  • Respond to telephone and onsite support requests from resellers and field staff.
  • Compose technical documentation and product manuals.
  • Conduct training sessions and develop training materials.
  • Provide "off hours" telephone support via company supplied cell phone.
  • Diagnose & Repair circuits returned from field operations and resellers.
  • Assist sales team with technical inquires.

Qualifications & Skills

  • Diploma in Electronics Engineering Technologist or equivalent
  • Proficient in MS Office.


  • Electronic drafting abilities

  • AutoCad preferred.
  • Thorough understanding of electrical principles.
  • Clear and concise verbal communication skills.
  • Ability to succeed in a team environment.
  • Excellent troubleshooting and problem
- solving skills.

  • Technical writing skills.
  • Excellent attention to detail.

INDLP

Job Types:
Full-time, Permanent


Pay:
From $24.00 per hour

Expected hours: 40 per week


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Work Location:
In person
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