Jobs
>
Markham

    Client Success Specialist - Markham, Canada - Jonas Software UK

    Jonas Software UK
    Jonas Software UK Markham, Canada

    Found in: Talent CA C2 - 2 days ago

    Default job background
    Full time
    Description

    Description

    :

    Customer Support Specialist Analyst

    Jonas Software – Premier Division

    Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App

    The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

    JOB RESPONSIBILITIES:

  • Act as team lead
  • Become the product expert
  • Troubleshoot and resolve customer issues in a timely manner
  • Train users over the phone and online meetings on how to complete different tasks using the application
  • Deliver remarkable customer service through empathy and professionalism
  • Improve the knowledge base and training materials to help users
  • Assist with process improvement
  • Other duties as assigned

    • JOB QUALIFICATIONS:

  • 3-5+ years of customer support experience preferably in the software industry
  • Basic accounting knowledge and technical skill
  • Passionate about providing remarkable customer focused service that makes clients ask for you by name
  • Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
  • Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results
  • Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
  • Technically inclined with the motivation to learn new technologies
  • Working experience with business or ERP applications would be considered an asset
  • Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
  • Bachelor's degree / college diploma
  • Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

    • Business Unit:

    Premier

    Scheduled Weekly Hours:

    37.5

    Number of Openings Available:

    3

    Worker Type:

    Regular

    More About Jonas Software:

    Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

    Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

    Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

  • beBee Professionals

    Customer Success Specialist

    Found in: beBee Professionals CA - 6 days ago

    beBee Professionals Toronto, Canada Customer Success Freelance

    BeBee Professionals is looking for a Customer Success Specialist to join our team in Toronto. The successful candidate will be responsible for providing exceptional customer service and support to our clients. · The ideal candidate should have a Bachelor's degree in Business Admi ...

  • beBee Professionals

    Customer Success Specialist

    Found in: beBee Professionals CA - 6 days ago

    beBee Professionals Toronto, Canada Customer Success Freelance

    BeBee Professionals is looking for a Customer Success Specialist to join our team in Toronto. · The successful candidate will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, troubleshooting tech ...

  • AppleOne

    Customer Success Specialist

    Found in: Talent CA C2 - 4 days ago

    AppleOne Markham, Canada

    Our client in SaaS is a recognized global leader in enterprise management software solutions to over 40 different vertical markets. · They are seeking Customer Success Specialists with an Accounting background to work under the Construction segment of their business. · Job Respo ...

  • HuntsBot

    Customer Success Specialist

    Found in: Jooble CA O C2 - 2 days ago

    HuntsBot Ontario, Canada

    Customer Success Specialist / Customer Experience Specialist · Customer Support Contract North America Only · 1 days ago · Description · Communicate: Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile ...

  • Prime Management Group

    Customer Success Specialist

    Found in: Jooble CA O C2 - 2 days ago

    Prime Management Group Toronto, ON, Canada

    Join our client's dynamic team as a Customer Success Specialist (CSS), reporting directly to the Director of Marketing. Based at our Canadian Head Office in Mississauga, ON, this role offers a unique opportunity to showcase your skills and make a significant impact. · Key Respon ...

  • BrainStation

    Specialist, Career Success

    Found in: Talent CA C2 - 1 day ago

    BrainStation Toronto, Canada

    About the Role · BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a care ...

  • Wahi Inc.

    Customer Success Specialist

    Found in: Jooble CA O C2 - 1 day ago

    Wahi Inc. Toronto, ON, Canada

    About Us · Wahi is a digital real estate platform that uses state-of-the-art tools and best-in-class realtors to bring control, choice and confidence to consumers on their real estate journey. Wahi's mission is to reclaim real estate for Canadians by providing a better way to bu ...

  • BrainStation

    Specialist, Career Success

    Found in: Talent CA C2 - 4 days ago

    BrainStation Toronto, Canada

    About the Role · BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a care ...

  • Element Fleet Management

    Client Success Specialist

    Found in: Talent CA C2 - 5 days ago

    Element Fleet Management Mississauga, Canada Full time

    Get started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard wor ...

  • TemboSocial

    Customer Success Specialist

    Found in: Talent CA C2 - 4 days ago

    TemboSocial Toronto, Canada

    · About TemboSocial: · TemboSocial is a growing employee engagement software company headquartered in Toronto's Junction neighbourhood. As an industry leader in Employee Recognition and Feedback, TemboSocial serves companies that are looking to inspire employee performance. Tem ...

  • beBee Professionals

    Customer Care Specialist

    Found in: beBee Professionals CA - 6 days ago

    beBee Professionals Markham, Canada Customer Support Representatives Freelance

    beBee Professionals is looking for a Customer Care Specialist to join our team in Markham. The successful candidate will be responsible for providing excellent customer service to our clients and ensuring that customer inquiries are handled in a timely and professional manner. · ...

  • Enable International

    Customer Success Enablement Specialist

    Found in: Jooble CA O C2 - 17 hours ago

    Enable International Toronto, ON, Canada

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retai ...

  • Royal Bank of Canada

    Customer Success Operations Specialist

    Found in: beBee S2 CA - 4 weeks ago

    Royal Bank of Canada TORONTO, Canada Full time

    Job Summary · Job Description · RBCx is a new kind of business – one that marries the strength of one of the world's most trusted and successful financial institutions with a mission to reimagine the role we play in people's lives – to move RBC 'beyond banking'. We're building a ...

  • Element Fleet Management

    Bilingual (English/ French) Client Success Specialist

    Found in: Talent CA C2 - 5 days ago

    Element Fleet Management Mississauga, Canada Full time

    Get started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard wor ...

  • beBee Professionals

    Customer Care Specialist

    Found in: beBee Professionals CA - 6 days ago

    beBee Professionals Richmond Hill, Canada Customer Support Representatives Freelance

    beBee Professionals is looking for a Customer Care Specialist to join our team in Richmond Hill. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints. · The ideal candidate ...

  • beBee Professionals

    Customer Care Specialist

    Found in: beBee Professionals CA - 6 days ago

    beBee Professionals Vaughan, Canada Customer Support Representatives Freelance

    beBee Professionals is looking for a Customer Care Specialist to join our team in Vaughan. The successful candidate will be responsible for providing excellent customer service to our clients and ensuring that customer inquiries are handled in a timely and professional manner. · ...

  • Digital Vantage Point Inc.

    Software Testing and QA Specialist

    Found in: Appcast CA C2 A - 2 days ago

    Digital Vantage Point Inc. Markham, Canada

    Company Description · Digital Vantage Point (DVP) was founded as a hardcode web development shop in 1997. Our development focuses exclusively on Microsoft stack technologies, like; MSSQL, VB.Net, ASP.Net, C#, etc, as well as JavaScript, HTML, and XML. We have become a world leade ...

  • Green Infrastructure Partners

    Talent Acquisition Specialist

    Found in: Appcast CA C2 A - 17 hours ago

    Green Infrastructure Partners Markham, ON, Canada

    Employer: Green Infrastructure Partners Inc. · Position: Talent Acquisition Specialist · Terms of Employment: Full-time / Permanent · Location: Thornhill, Ontario · Employment Address: 100 Commerce Valley Dr. W Thornhill, ON L3T 0A1 · Hours of Work: 40 hours/week · Langu ...

  • Omnify - Home of LumiSheet™

    Customer Experience Specialist Supervisor

    Found in: Appcast CA C2 A - 2 days ago

    Omnify - Home of LumiSheet™ Markham, Canada

    Omnify is on the lookout for a highly dynamic, result-oriented Customer Experience Specialist Supervisor to spearhead our Client Relations and lead our Customer Success team. The successful candidate will play a critical role in fostering positive relationships with existing clie ...

  • SHEIN

    Supply Chain Specialist

    Found in: Appcast CA C2 A - 2 days ago

    SHEIN Markham, Canada

    About SHEIN: · SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety o ...