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    Technical Training Instructor, Safety Devices - Mississauga, Canada - Dräger

    Dräger
    Dräger Mississauga, Canada

    5 days ago

    Default job background
    Full time
    Description

    At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees' lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building "Technology for Life".

    The Technical Training Instructor creates and provides technical training on the operation, repair and maintenance of Draeger Safety Canada's products. Training content is developed from technical documentation and consulting with technical experts. Training is delivered to Draeger employees, Channel Partners, and end-user companies.

    Main Accountabilities:

  • Researches and develops seminar content from technical documentation, information provided from company directives and through consultation with R & D and product experts.
  • Reviews service documentation releases from Global Key Application Fields/Segments and incorporates information and the practical application into the seminar content as deemed necessary.
  • With a professional attitude and appearance, and a high level of motivation and initiative, the instructor delivers technical training and transfers knowledge to the seminar participants.
  • Facilitates the development of technical expertise with other personnel including Field & Repair Center Service personnel, Technical Support, Customer Service and any other functional areas as needed.
  • Conducts needs analysis for training, develops learning outcomes, course content outlines, presentations, and testing mechanisms and reviews seminar feedback; makes applicable revisions as necessary to ensure content contains appropriate information to enable the student to fulfill their responsibilities for providing service on the equipment.
  • Assists with the planning and development of Seminar schedules, workloads, registration and administrative documentation.
  • Serves as a resource for technical information and an expert communicator for delivery of information related to the technical applications of the products.
  • Works on special projects that require high level technical expertise and knowledge as required.

    • Education:

  • Diploma in Electronics Engineering, Information Technologies (a related discipline) or equivalent combination of education & experience

    • Related Experience:

  • Minimum of 5 years' experience in technical or field support roles and/or of product implementation
  • Necessary/Must Haves Minimum 5 years' experience teaching technical concepts in an adult settingMinimum 5 years' experience developing and managing curriculum in an adult learning environmentValid Driver's License and acceptable driving recordValid international Travel documents
  • Nice to Haves:
    Background in servicing Fire Fighting (SCBA) and Mining (CCBA) apparatuses, and electronic devicesExperience with course accreditation processes and proceduresExperience with administrating an online Learning Management SystemExperience with E-Learning development and content management

    • Special Competencies or Certifications:

  • Demonstrates Technical hands on skills for particular Product Portfolios
  • Demonstrates aptitude for learning new technologies and/or instructing others with professional communication skills
  • High level of computer proficiency with desktop applications (example: Word, PowerPoint, Excel, etc.)
  • Is motivated and a self-starter that takes initiative and needs minimal supervision
  • Results oriented with quality focus
  • Possesses a high degree of originality and problem-solving skills and the ability to make decisions and answer questions decisively and completely
  • Team Player with effective interpersonal skills who is able to work effectively with personnel in various departments, at various levels and in various locations to achieve the objectives of the organization
  • Consistently demonstrates professionalism
  • Demonstrates commitment to Customer Satisfaction
  • Demonstrates proficiency servicing Draeger products (company specific), IT certifications & training may be required for certain products
  • Bilingual (English and French) would be an asset

    • Working Environment/Conditions:

  • This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
  • Courses are predominantly conducted in indoor classrooms and/or office environments
  • Travel is required to conduct offsite training courses at customer locations: Approximately 50% - 70% travel
  • Out of province travel might be required, as well as international travel for training purposes
  • Job may require lifting and/or handling objects of up to 50lb, as well as Personal Protective Equipment (PPE)

    • In North America, Draeger employs over 1, employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

    Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger's exceptional portfolio of Medical and Safety products and solutions.

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