Mirza Afzal Baig

As a seasoned IT professional with over 10 years of experience, I excel in delivering top-notch technical support and spearheading successful IT projects. I have a proven track record of efficiently resolving overlapping IT challenges and maintaining seamless operations for clients. My expertise lies in integrating infrastructure with embedded software, employing excellent solution-finding, and communicating effectively. With exceptional multitasking skills, I can successfully manage multiple projects concurrently. I am now seeking a challenging role in IT infrastructure and vulnerability management to leverage my expertise and contribute to the organization's success.

Ennis Fabric Toronto, ON
Supply Chain Analyst Feb 2023 – Jul 2023
Tools: Sendflex Technology, Sage X3 ERP Cloud
1. Successfully managed daily work assignments of over 500 orders, ensuring timely completion and meeting customer demands efficiently while overcoming disruptive challenges in a fast-paced work environment.
2. Oversaw data management processes, meticulously organizing account numbers for item distribution to ensure accuracy and efficiency in the supply chain, safety of products for each shipment, maintaining a keen eye on sensitivity to prevent any damages.
3. Expertly managed different carriers, including Purolator, Loomis, FedEx, and UPS, for shipments within Canada, USA, and international destinations and worked closely with cross-functional teams to optimize capacity and enhance customer delivery experiences, improved (KPIs).
Canadian Red Cross Toronto, ON (Remote)
Customer Care Professional Sep 2022 – Dec 2022
Tools: Engage AWS Azure platform, Access Gateway, SharePoint, Citrix, Microsoft 365, EMIS system.
1. Assiduously collected and recorded registration details from hurricane Fiona-affected individuals, ensuring precise data entry into the Canadian Red Cross database. Collaborated closely with clients to gather accurate information about their specific situation, ensuring the highest level of accuracy and relevance.
2. Thoroughly validated the impact of the event on each household, diligently confirming their eligibility for assistance. Thrived under pressure, successfully managed time constraints to meet registration, assistance deadlines, ensuring timely incident response for those in need.
3. Exemplified strong communication skills while interacting with clients, fostering meaningful and empathetic connections. Maintained an unwavering commitment to delivering exceptional customer service, providing dedicated support and assistance during challenging times.
CompuCom Canada Co. Mississauga, ON
Technical Services Analyst Apr 2022 – Jun 2022
Tools: Twilio, SMS, Slack, Microsoft 365, JIRA, Service Now, CRM system, Elections Ontario portal, VoterView.
1. Proficiently managed client account creation and access permissions, ensuring seamless access to designated locations. On top of that skillfully addressed concerns with e-Poll laptops and delivered expert technical guidance and resolution safeguarding for Office 365.
2. Provided dedicated technical support as the main contact for tabulators during the election, swiftly resolving any encountered technical hurdles to facilitate uninterrupted operations.
3. Produced detailed response reports, thoroughly documenting obstacles and the corresponding actions taken for resolution. Continuously adhered to data confidentiality policies, promptly creating tickets and ensuring compliance.
4. Established exceptional professionalism and efficiency as a Technical Service Analyst, handling sensitive information with the utmost care and confidentiality.
Capital Infrastructure Group Woodbridge, ON
Data Technician Sep 2021 – Nov 2021
Tools: Google App Engine, Google Cloud, GoPro Quik, MDBs, SharePoint, SQL
1. Expertly assessed and resolved data inventory complications, showcasing exceptional innovation skills. Presented well-crafted solutions to management, ensuring thorough review and successful implementation. Collaborated closely with management, providing accurate and reliable data to perimeter control capable decision-making.
2. Diligently monitored work progress, utilizing GPS reports to track movement and ensure timely completion. Thoroughly innovate the CMS, ensuring data accuracy and currency for seamless operations.
3. Spearheaded the development of a robust database housing superior-quality enhanced videos. Leveraged software and tools to optimize visual appeal and overall excellence. Ensured the versatility of enhanced videos for diverse applications and contexts.
4. Played a pivotal role in upholding the organization's reputation by maintaining the accuracy and reliability of data. Indicated exceptional systematic approach, successfully diagnosing data-related challenges and presenting innovative solutions.
ITEK Solutions Richmond Hill, ON
IT Technical Support Specialist Jan 2021 – Jun 2021
Tools: ConnectWise-ServiceNow,TeamViewer, Clearvision, Zendesk, Microsoft Security
1. Delivered remote IT assistance using secure remote support ticketing software, promptly resolving technical troubleshooting and ensuring uninterrupted system functionality for clients.
2. Skillfully managed user accounts through Active Directory, meticulously configuring permissions to strike a balance between resource accessibility and system security. Proactively applied security patches and recommended system upgrades to enhance resilience and safeguard critical data.
3. Exhibited exceptional decision-making process, swiftly addressing client concerns and faithfully providing top-notch resilience to meet their needs.
Strak LED Mississauga, ON
Data Manager May 2019 – Oct 2020
Tools: Webflow, SQL, Google Sheets, MS Office, MS Project
1. Fastidiously maintained comprehensive online stock lists for distributors' products, expertly managing data related to both current and legacy stock. Effectively liaised with collaborator, providing essential information and timely adjust on data status to ensure seamless operations.
2. Revealed adept handling of sensitive client information, ensuring utmost confidentiality and privacy. Skillfully distributed tasks and strategically designed an efficient infrastructure for product distribution across diverse online platforms, ensuring optimal product management and streamlined operations.
3. Dependably exhibited an unwavering commitment to delivering top-notch results, steadily delivering high-quality work in stock management. Showcased exceptional communication skills while engaging with stakeholders, fostering strong rapport and understanding to ensure seamless collaboration and successful project outcomes.
Dr. Sulaiman Al-Habib Medical Group Riyadh, Saudi Arabia
IT Operational Supervisor Aug 2008 – Feb 2018
1. Implemented high-tech solutions to elevate internet connectivity and seamlessly enable remote work capabilities and efficiently governed Service Now software to streamline ticket creation and management for hospital group users.
2. Spearheaded successful IT system upgrades for vendors, enhancing their clinical systems and optimizing patient outcomes showcased expertise in managing e-Health systems backup, ensuring robust data privacy and strict control measures.
3. Upheld the utmost privacy and confidentiality of clients' personal information through the implementation of fortified data protection protocols and leveraged group policies to efficiently administer access provisioning, reinforcing data privacy and security controls measures.
4. Designed and carried out networks for efficient connectivity and configured devices and ensured their proper functioning and created group policies on server users and distributed access based on hierarchy.

Great Learning Digital Image Processing 2023-May
Google Technical Support 2023-Mar
SkillUp Artificial Intelligence 2023-Jan
TRAICON Business Plan Development 2022-Dec
IBM Data Analytics 2022-Sep
The Learning Place Project Management 2022-Jun
Linked In Learning Big Data in the Age AI 2022-Mar
G-TEC Navigating the Canadian IT 2021-Dec
Projerra Business Analysis 2021-Sep
Connect Wise Ticketing System 2021-Apr
Global Reach in Consulting ITIL Foundations 2014-May