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    Manager Technical Management Office - Markham, ON, Canada - Sienna Senior Living

    Sienna Senior Living
    Sienna Senior Living Markham, ON, Canada

    1 week ago

    Sienna Senior Living background
    Description
    We are Sienna Senior Living, a publicly traded company (


    TSX:
    SIA) and one of Canada's leading owners and operators of seniors' residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families.

    And we truly believe it is a privilege to serve Canada's seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

    At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve.

    We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

    Health & Dental benefits program
    A welcoming culture that values diversity and differing perspectives, experiences and beliefs
    Hybrid Work Model – 3x a week at Markham ON head office

    a team of Application Specialist that are accountable for the ongoing support and maintenance of critical business systems handing items such as resident accounts, financials, sales leads and clinical information.

    coaching and feedback to team supporting individual growth and performance.

    Responsible for governance of operational platforms and future enhancements to software products that are in line with operational plans.

    Co-ordinate between IT, business areas and external vendors to ensure systems are operating as expected. Analysis focused on the development of hypotheses and strategic insights using data analytics to inform operations
    Vendor Management – manages vendors to ensuring they comply with our vendor management & security policy.

    Project and Change Management (25%)

    This role will play an integral part of ensuring business requirements are met, and facilitate coordination between IT and business users as necessary.

    Project Management support on Operational projects as requested to support all areas of the Retirement and LTC business.

    Change Management:
    manages changes to the applications and processes by working with appropriate stakeholders, application specialists and following change management protocol

    Partners closely with Finance, Retirement Operations, Long Term Care Operations to support overall business performance and ensure strategic alignment.

    Is a member of relevant network industry based groups and attends appropriate conferences, webinars etc.

    specifically experience with the following is an asset:
    ~ Previous experience or education in the principles of project management, and change management
    ~ Experience and expertise with PCC and Yardi information system, configuration, development, for all aspects of platform.
    ~ Participate as a strong, collaborative team player to track management multiple parallel activities
    ~ Sound understanding of incident, problem, change management and project methodologies and tools either demonstrated through formal education/certification, or relevant experience to explain technical jargon in simplified terms be able to travel to retirement and/or long term care communities when required

    Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. must be legally eligible to work in Canada or have a valid work/study permit
    Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
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